Makenzie Russell
Waupun,WI
Summary
Reliable and adaptable professional with experience in patient care and animal boarding. Known for strong attention to detail, effective communication, and a commitment to maintaining a safe and supportive environment.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
SSM Health St. Agnes Hospital
06.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely interventions.
- Provided direct patient care, including assisting with daily living activities and mobility support.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
Dog Boarder
Doggone Groomers and Boarding
11.2022 - 08.2026
- Administered medications and maintained health records for boarding dogs, ensuring compliance with veterinary guidelines.
- Implemented feeding schedules and exercise routines tailored to individual dog needs, enhancing overall satisfaction.
- Supervised daily activities and care routines for multiple dogs to ensure well-being and safety.
- Trained new staff on proper handling techniques, safety protocols, and customer service standards.
- Developed customer relationships by providing updates on dog behavior and activities during stays, fostering trust and loyalty.
- Managed check-ins and check-outs efficiently, ensuring accurate record-keeping and client satisfaction.
- Collaborated with team members to ensure smooth operations and high-quality care for all pets.
- Maintained a clean and safe environment for all dogs, conducting regular inspections of boarding areas.
- Provided exceptional customer service through prompt response to inquiries and addressing any concerns or questions from clients promptly.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Education
High School Diploma -
Waupun Area Jr. Sr. High School
Waupun, WISkills
- Safety monitoring
- Reliable team player
- Attention to detail
- Time management
- Problem-solving
- Collaboration
- Customer service
- Empathy
- Adaptable
- Patience and calmness
- Integrity
Timeline
Certified Nursing Assistant
SSM Health St. Agnes Hospital
06.2024 - Current
Dog Boarder
Doggone Groomers and Boarding
11.2022 - 08.2026
High School Diploma -
Waupun Area Jr. Sr. High School