Makenzie Schmidt
Mandeville,LA
Summary
Dedicated stocker with a proven track record in grocery operations and exceptional customer service skills. Expertise in inventory management consistently contributes to maintaining product freshness and availability. A collaborative team player prioritizing attention to detail, ensuring store standards are upheld to create a positive shopping experience. Committed to enhancing operational efficiency while fostering a welcoming environment for customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Grocery Team Member
Whole Foods Market
11.2024 - Current
- I work in the dairy box opening. I arrive at 4 am and unload the freight truck, unload the palettes and organize freight to be pushed out on the floor. I unload freight onto shelves and in refrigerators, rotating products constantly and pulling close to expired products. On closing shifts I finish off the days freight, work out backstock, sort through damaged products and donation products and scan them out, and front all of the products on the floor.
Customer Experience Coordinator
TJX Companies
03.2024 - 11.2024
- Coordinated customer feedback initiatives to enhance service quality and satisfaction.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Analyzed customer interactions to identify areas for process improvement and efficiency gains.
- Implemented strategies to streamline communication between departments, enhancing team collaboration.
- Resolved complex customer issues promptly, fostering positive relationships and loyalty.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Helped customers understand return policies and processed items.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Sales Associate
dollar general
10.2023 - 02.2024
- Merchandised products effectively to attract customers and drive sales.
- Handled cash transactions accurately and efficiently to ensure smooth operations.
- Provided exceptional customer service to address inquiries and resolve issues.
- Stocked shelves with precision to maintain organized and visually appealing displays.
- Demonstrated in-depth product knowledge to assist customers with their purchasing decisions.
- Processed sales transactions promptly and accurately to finalize customer purchases.
Courtesy Clerk
Albertsons
05.2023 - 08.2023
- Maintained cleanliness and organization in the store to create a welcoming environment for customers.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Assisted customers with finding products and making informed purchase decisions.
- Handled bagging groceries efficiently to ensure items were securely packaged for customers.
- Managed cashier duties including processing transactions and handling payments accurately.
- Stocked shelves with products to ensure availability and neat presentation for customers.
insider
dominos
03.2022 - 08.2022
- Managed cash handling procedures to ensure accuracy and security of transactions.
- Prepared a variety of food items in accordance with established recipes and quality standards.
- Maintained cleanliness and sanitation standards in work areas at all times.
- Collaborated with team members to achieve efficient and effective service delivery.
line cook
the range cafe
06.2021 - 11.2021
- Ensured order accuracy for all food and beverage items to meet customer expectations.
- Implemented kitchen safety procedures to maintain a clean and hazard-free work environment.
- Performed food preparation tasks according to established recipes and quality standards.
- Demonstrated in-depth menu knowledge to assist customers in making informed dining decisions.
- Provided efficient service to maximize customer satisfaction and dining experience.
- Collaborated with team members to streamline operations and deliver exceptional service.
crew member
wendys
10.2019 - 07.2020
- Managed cash handling responsibilities with accuracy and attention to detail.
- Performed cleaning duties to maintain a tidy and sanitary work environment.
- Provided exceptional customer service to ensure customer satisfaction and loyalty.
- Prepared food items following strict hygiene and quality standards.
- Thrived in a fast-paced environment by efficiently multitasking and prioritizing tasks.
- Facilitated team communication to ensure smooth workflow and successful completion of projects.
crew member
jack in the box
06.2018 - 04.2019
- Managed cash handling procedures with accuracy and attention to detail.
- Executed food preparation tasks following strict guidelines for quality and consistency.
- Maintained high cleanliness standards throughout work areas to ensure a safe and hygienic environment.
- Took drive-thru orders efficiently and accurately during peak hours.
- Collaborated effectively with team members to achieve operational goals and deliver exceptional service to customers.
- Provided outstanding customer service by addressing inquiries and concerns in a timely and courteous manner.
crew member
whataburger
05.2016 - 07.2016
- Managed cash handling duties with accuracy and integrity in a fast-paced retail environment.
- Provided exceptional customer service by addressing inquiries and concerns in a professional and efficient manner.
- Collaborated effectively with team members to achieve common goals and deliver high-quality service.
- Efficiently processed drive-thru orders to ensure timely delivery and customer satisfaction.
- Handled food preparation tasks following strict safety and hygiene standards.
- Executed cleaning duties meticulously to maintain a clean and organized work environment.
Education
GED -
Rio Rancho High School
Rio Rancho, NM05-2018
Skills
- Cashier
- Customer Service
- Shelf Stocking
- Dairy Products
- Food Handler
- Food Preparation
- Food Safety Experience
- Food Service
- Product Knowledge
- Employee Management
Certification
ServSafe Food Handler
Timeline
Grocery Team Member
Whole Foods Market
11.2024 - Current
Customer Experience Coordinator
TJX Companies
03.2024 - 11.2024
Sales Associate
dollar general
10.2023 - 02.2024
Courtesy Clerk
Albertsons
05.2023 - 08.2023
insider
dominos
03.2022 - 08.2022
line cook
the range cafe
06.2021 - 11.2021
crew member
wendys
10.2019 - 07.2020
crew member
jack in the box
06.2018 - 04.2019
crew member
whataburger
05.2016 - 07.2016
GED -
Rio Rancho High School