Makenzie Sexton
Groesbeck
Summary
Certified Dental Assistant currently working toward becoming a Registered Dental Assistant, with a strong background in administrative support and office operations. Eager to contribute to a dental team dedicated to delivering outstanding patient experiences. Bringing transferable skills in customer service, attention to detail, time management and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mitigation Specialist
Wardlaw Claim Service, LLC
09.2021 - 05.2024
- Acquired and reviewed documentation to ensure accuracy and compliance with insurance guidelines and IICRC standards.
- Provided exceptional customer service, effectively communicating with policyholders, contractors, and adjusters to facilitate claims resolution.
- Created comprehensive estimates using Xactimate, adhering to industry best practices and carrier requirements.
- Utilized XactAnalysis, Microsoft Word, and Excel to manage claims, track progress, and maintain organized records.
- Negotiated with contractors and vendors to finalize a fair and mutually agreeable scope of work.
- Successfully worked remotely for over two years, demonstrating strong time management, self-discipline, and productivity.
Administrative Assistant (Radiology Department)
Ascension Providence
01.2021 - 07.2021
- Coordinated patient scheduling and transportation to ensure efficient workflow and patient care.
- Managed supply ordering and tracked inventory to maintain department readiness.
- Submitted and logged equipment maintenance requests to ensure timely repairs and compliance.
- Provided front office reception, greeting patients and visitors while handling inquiries professionally.
- Processed payroll and performed accurate data entry for administrative records.
- Scheduled, coordinated, and facilitated meetings, including preparing agendas and presentations.
- Maintained organized documentation and supported hospital staff with administrative tasks.
Surplus Tax Specialist
Insurance Licensing of America
09.2018 - 03.2019
- Managed high volumes of calls, emails, and faxes daily, addressing customer inquiries, resolving issues, and providing product information.
- Verified data integrity and accuracy to ensure compliance with company and regulatory standards.
- Analyzed departmental documents for proper distribution and filing, maintaining organized records.
- Copied, logged, and scanned supporting documentation, ensuring all client files were up to date.
- Responded to customer requests via phone and email, delivering clear and effective solutions.
- Provided exceptional customer service by answering questions and guiding clients through processes.
Administrative Assistant
Limestone Publishing
10.2016 - 03.2017
- Prepared and formatted documents using Microsoft Word and Excel to support business operations.
- Greeted customers and visitors in person and via telephone, providing professional and friendly assistance.
- Maintained a clean and organized reception area to uphold company appearance standards.
- Responded to special requests and assisted staff with daily administrative tasks.
- Managed incoming and outgoing correspondence, including faxes, phone calls, and emails.
- Provided general office support to ensure smooth day-to-day operations.
Education
Highschool diploma -
Groesbeck High School
Groesbeck, TX07.2014
Certificate - Dental Assisting
Sanger Education
Waco, TX01-2025
Skills
- Proficiency in office software
- Time management
- Customer service
- Data entry
- Detail-oriented
- Relationship building
- Resourcefulness
- Organization
- Administrative experience
- Effective written and verbal communication
- Teamwork and collaboration
- Problem-solving
- Adaptability and flexibility
Certification
Driver's License
Timeline
Mitigation Specialist
Wardlaw Claim Service, LLC
09.2021 - 05.2024
Administrative Assistant (Radiology Department)
Ascension Providence
01.2021 - 07.2021
Surplus Tax Specialist
Insurance Licensing of America
09.2018 - 03.2019
Administrative Assistant
Limestone Publishing
10.2016 - 03.2017
Highschool diploma -
Groesbeck High School
Certificate - Dental Assisting
Sanger Education
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