MAKENZIE SHANNON
Pikeville,TN
Summary
Driven and adaptable professional with extensive experience in road maintenance and customer service, notably with Bledsoe Highway Department. Excelled in heavy equipment operation and team collaboration, significantly enhancing road safety and customer satisfaction. Demonstrates exceptional problem-solving aptitude and interpersonal skills, ensuring high-quality outcomes in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Road Maintenance Worker
Bledsoe Highway Department
09.2023 - Current
- Assisted with traffic control during construction projects, promoting the safety of workers and motorists alike.
- Improved road conditions by filling potholes, repairing cracks, and sealing surfaces with appropriate materials.
- Ensured proper signage installation and maintenance, facilitating clear communication of traffic rules and directions to drivers.
- Conducted routine equipment checks and performed minor repairs on machinery, ensuring optimal functionality throughout operations.
- Maintained roadside vegetation by trimming trees, shrubs, and grasses to ensure clear visibility for motorists.
- Contributed to a cleaner environment by clearing debris, litter, and hazardous materials from roadsides and drainage systems.
Cashier
Homestead Market
03.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Shift Leader
Dunkin' Donuts Center
03.2022 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
No Degree - Culinary
Nossi College of Art
Madison, TNNo Degree - Culinary Arts
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Bledsoe County High School
Pikeville, TN05.2020
Skills
- Heavy Equipment Operation
- Drainage Maintenance
- Work Zone Safety
- Traffic Control
- First Aid Training
- Safety Procedures
- Emergency Response
- Problem-solving abilities
- Attention to Detail
- Time Management
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational Skills
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Decision-Making
- Adaptability and Flexibility
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Professionalism
- Goal Setting
- Time management abilities
- Adaptability
- Professional Demeanor
- Problem-solving aptitude
Timeline
Road Maintenance Worker
Bledsoe Highway Department
09.2023 - Current
Cashier
Homestead Market
03.2023 - 07.2023
Shift Leader
Dunkin' Donuts Center
03.2022 - 03.2023
No Degree - Culinary
Nossi College of Art
No Degree - Culinary Arts
Chattanooga State Community College
High School Diploma -
Bledsoe County High School
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