Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makenzie Sorenson

Nashville,TN

Summary

Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Hardworking employee enthusiastic about learning the marketing field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Successful sales professional successful expanding territories with tenacious and focused mentality. Skilled negotiator and complex problem-solver with solid record of success. Proficient in SalesForce CRM. Communication-focused Sales Professional with expertise in fostering partnerships and developing B2B sales opportunities. Committed and Inspired visual leadership professional with expertise in expanding network connections, persuasively introducing products and maximizing account revenues. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

5
5
years of professional experience

Work History

Sales Rep/Account Manager

Unishippers
Nashville, TN
09.2021 - Current
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Cold-called leads and closed large number of new sales over several months.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Expanded customer base and boosted profit within product line.
  • Documented customer interactions using SalesForce to capture data in processing system.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.

Sales Associate

Lululemon Athletica
Melbourne , Florida
01.2020 - 10.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Achieved perfect attendance and on-time record.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Prepared large cash deposits with zero discrepancies.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Educated associates on market trends and stayed up-to-date on forecasts.

Customer Service Representative/Social Media Marketing Intern

Coastal Life Properties
Cocoa Beach , FL
01.2019 - 03.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
  • Conducted daily updates to social media profiles to boost company online presence.
  • Designed and presented social media campaign ideas.
  • Assisted with capturing and analyzing social media metrics.
  • Collaborated with team members to help expand marketing channels.
  • Stayed updated with latest marketing concepts and techniques.
  • Helped with planning and hosting of marketing events.
  • Tracked social media engagement to identify high-performing ideas for campaigns.
  • Analyzed trends in social media posts and followers to maximize views.
  • Utilized best practices for SEO optimization to boost social media program's visibility.

Education

Bachelor of Science - Business Administration And Management

University of Central Florida
Orlando, FL
01.2023

Skills

  • Product and Service Knowledge
  • Lead Prospecting
  • B2B Sales
  • Sales Representation
  • Inside and Outside Sales
  • Promotional Campaigns
  • Network Development
  • Account Servicing
  • Product Management and Pricing
  • Sales Expertise
  • Sales Generation
  • Google Docs
  • Commission Sales
  • Acquiring New Customers
  • Revenue Generation
  • Complex Problem-Solving

Timeline

Sales Rep/Account Manager

Unishippers
09.2021 - Current

Sales Associate

Lululemon Athletica
01.2020 - 10.2021

Customer Service Representative/Social Media Marketing Intern

Coastal Life Properties
01.2019 - 03.2021

Bachelor of Science - Business Administration And Management

University of Central Florida
Makenzie Sorenson