Summary
Overview
Work History
Education
Skills
Timeline
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Makenzie Swann

Minneapolis,MN

Summary

Dedicated to providing first-rate attention to guests' needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

Taj Salon & Spa
Brooklyn Park, MN
01.2025 - Current
  • Resolved customer complaints professionally while maintaining composure under pressure.
  • Scheduled appointments efficiently using salon software system.
  • Maintained organized and presentable front desk area to enhance customer experience.
  • Updated client profiles regularly to ensure accurate records and facilitate service delivery.
  • Developed comprehensive understanding of salon policies and procedures for regulatory compliance.
  • Kept current records of customer visits and purchases to track trends and preferences.

Operations Manager

TPI Hospitality
Maple Grove , MN
11.2021 - 05.2023
  • Ensured prompt and courteous service for all guests throughout stay.
  • Monitored employee performance and assigned duties to maintain operational efficiency.
  • Oversaw daily housekeeping operations, ensuring cleanliness of guest rooms and public areas.
  • Monitored inventory levels of supplies to maintain adequate availability at all times.
  • Provided training in customer service and safety protocols to enhance staff capabilities.
  • Resolved conflicts between staff members and guests to maintain a harmonious environment.
  • Ensured compliance with safety regulations according to local laws.

Education

High School Diploma -

Benilde St. Margaret's
Saint Louis Park, MN
06-2020

Skills

  • Appointment scheduling
  • Inventory management
  • Customer service excellence
  • Conflict resolution strategies
  • Team leadership
  • Employee training and development
  • Effective communication skills
  • Problem solving techniques
  • Attention to detail
  • Time management

Timeline

Front Desk Associate

Taj Salon & Spa
01.2025 - Current

Operations Manager

TPI Hospitality
11.2021 - 05.2023

High School Diploma -

Benilde St. Margaret's

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