Makenzie Welch
Brookeland,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and boosting sales revenue at Aggieland Outdoor Products. Expert in sales team training and customer service, I excel in motivating teams and streamlining operations. Achieved significant performance improvements by focusing on goals and employing effective legal research skills.
Overview
5
5
years of professional experience
Work History
Vertical Manager
Carahsoft Technology Corp
02.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Manager
Aggieland Outdoor Products
11.2021 - 01.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Paralegal
Peveto Law Firm
01.2020 - 09.2021
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Education
Associate in Paralegal - Paralegal Studies
Angelina College
Lufkin, TX05-2020
Skills
- Customer service
- Sales team training
- Legal research
- Team leadership
- Goals and performance
Timeline
Vertical Manager
Carahsoft Technology Corp
02.2022 - Current
Sales Manager
Aggieland Outdoor Products
11.2021 - 01.2022
Paralegal
Peveto Law Firm
01.2020 - 09.2021
Associate in Paralegal - Paralegal Studies
Angelina College
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