Summary
Overview
Work History
Education
Skills
Timeline
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Makenzie Welch

Brookeland,TX

Summary

Proven leader with a track record of enhancing customer satisfaction and boosting sales revenue at Aggieland Outdoor Products. Expert in sales team training and customer service, I excel in motivating teams and streamlining operations. Achieved significant performance improvements by focusing on goals and employing effective legal research skills.

Overview

5
5
years of professional experience

Work History

Vertical Manager

Carahsoft Technology Corp
02.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Sales Manager

Aggieland Outdoor Products
11.2021 - 01.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Paralegal

Peveto Law Firm
01.2020 - 09.2021
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.

Education

Associate in Paralegal - Paralegal Studies

Angelina College
Lufkin, TX
05-2020

Skills

  • Customer service
  • Sales team training
  • Legal research
  • Team leadership
  • Goals and performance

Timeline

Vertical Manager

Carahsoft Technology Corp
02.2022 - Current

Sales Manager

Aggieland Outdoor Products
11.2021 - 01.2022

Paralegal

Peveto Law Firm
01.2020 - 09.2021

Associate in Paralegal - Paralegal Studies

Angelina College
Makenzie Welch