Makenzie Westfall
Vermilion,OH
Summary
Hard worker bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs. Known for personable and compassionate demeanor with detail-oriented work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Nurse, Medical-Surgical Unit
Southwest General Medical Center
Middleburg Heights, OH
10.2023 - Current
- Assessed, monitored and documented patient progress on a daily basis.
- Provided direct nursing care to medical-surgical patients including assessments, treatments, medications and documentation of care.
- Collaborated with interdisciplinary team members to develop individualized patient plans of care.
- Instructed patients and families in health promotion activities such as proper nutrition, wound care and disease prevention.
- Administered prescribed medications and treatments in accordance with approved nursing techniques.
- Evaluated effectiveness of nursing interventions and revised plan of care accordingly.
- Developed positive relationships with patients to ensure quality holistic care was provided throughout the hospital stay.
Patient Care Assistant
Mercy Health Lorain
Lorain, Ohio
12.2021 - 09.2023
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Responded to bell or light signal calls to assist patients with needs.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Front Desk Receptionist
Family Eye Care Centers
Huron, OH
09.2021 - 12.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Scheduled and confirmed appointments.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
Server
Texas Roadhouse
Sandusky, OH
03.2021 - 09.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Patient Care Nurse Assistant
University Hospitals
Elyria, OH
01.2021 - 07.2021
- Delivered basic direct patient care, including checking and monitoring vital signs, assisting with personal care and grooming, changing dressings, organizing room and transporting patient.
- Communicated and interacted effectively and tactfully with residents, visitors, families, peers and supervisors and practiced flexible, creative care in addition to mandated standard care.
- Documented resident status electronically and attended interdisciplinary meetings as needed to offer input into selected resident's care plan.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Server/Trainer
Kriegs Itz the Berries
Amherst, OH
03.2017 - 04.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.\
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
Education
Nursing
Bryant And Stratton College
Parma, OH08.2023
High School Diploma -
Vermilion High School
Vermilion06.2019
Skills
- Warm and Friendly
- Cool Under Pressure
- High Energy and Stamina
- Staff Training
- Social Perceptiveness
- Critical Thinking
- Verbal and Written Communication
- Dependable
- Team player
- Listening skills
- Technologically savvy
- Call routing
- Team collaboration
- Customer assistance and interaction
Certification
Certified in CPR by the American Heart Association (BLS)
Timeline
Registered Nurse, Medical-Surgical Unit
Southwest General Medical Center
10.2023 - Current
Patient Care Assistant
Mercy Health Lorain
12.2021 - 09.2023
Front Desk Receptionist
Family Eye Care Centers
09.2021 - 12.2021
Server
Texas Roadhouse
03.2021 - 09.2021
Patient Care Nurse Assistant
University Hospitals
01.2021 - 07.2021
Server/Trainer
Kriegs Itz the Berries
03.2017 - 04.2021
Nursing
Bryant And Stratton College
High School Diploma -
Vermilion High School
Certified in CPR by the American Heart Association (BLS)
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