Makenzie Whitehurst
Virginia Beach,VA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales Administrator
Colonial Webb Contractors
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Identified opportunities for process improvement by analyzing trends in customer service inquiries logged in the CRM.
- Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
CASUAL BABYSITTER
BABYSITTER
01.2017 - Current
- Entertained and engaged with children using games, crafts and other activities
- Helped children with potty training and communicated progress with parents
- Assisted children with homework and school-related projects and assignments
- Drove children to and from school, play dates and recreational activities
- Followed feeding instructions and schedules to provide accurate and thorough care.
PET SITTER
PET SITTER
01.2016 - Current
- Gave animals proper attention to promote secure environment in owner's absence.
- Prepared food and water following instructions from pet owners.
- Communicated professionally with pet owners via phone, email, and text.
Hostess
James River Country Club
01.2023 - 04.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
GYMNASTICS COACH
WINDSOR GYMNASTICS
11.2021 - 04.2022
- Organized and conduct practice sessions
- Taught instructional courses and advised students.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
MANAGER
SMITHFIELD REC ASSOCIATION
01.2018 - 04.2022
- Kept track of inventory and stocked items
- Scheduled workers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
SALES ASSOCIATE
SEW PERSONAL BOUTIQUE/RIVERS EDGE APPERAL
11.2020 - 03.2022
- Worked the window serving people and taking orders
- Operated cash register and POS to process sales transactions and handle payments
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Followed checklist to complete retail store opening and closing activities.
Education
High School Diploma -
Windsor High School
Windsor, VA05.2022
Skills
- Managing Cash Register
- Customer Service
- Food Safety and Quality
- Routine Management
- Promoting Good Behavior
- Caring Companionship
- Sales Support
- Report Generation
Additional Information
Entertained and engaged with children using games, crafts and other activities., Helped children with potty training and communicated progress with parents., Assisted children with homework and school-related projects and assignments., Drove children to and from school, play dates and recreational activities., Followed feeding instructions and schedules to provide accurate and thorough care., Sent photographs and texts to update pet owners on pets' well-being., Organized and conduct practice sessions., Taught instructional courses and advised students., Kept track of inventory and stocked items., Scheduled workers., Worked the window serving people and taking orders., Operated cash register and POS to process sales transactions and handle payments., Greeted and escorted customers to product racks and shelves to assist with finding merchandise., Followed checklist to complete retail store opening and closing activities.
Volunteer Experience
- Participate in charity events.
- Organized donations to public schools.
- Walked the animals
- St. Jude events
Timeline
Sales Administrator
Colonial Webb Contractors
10.2023 - Current
Hostess
James River Country Club
01.2023 - 04.2023
GYMNASTICS COACH
WINDSOR GYMNASTICS
11.2021 - 04.2022
SALES ASSOCIATE
SEW PERSONAL BOUTIQUE/RIVERS EDGE APPERAL
11.2020 - 03.2022
MANAGER
SMITHFIELD REC ASSOCIATION
01.2018 - 04.2022
CASUAL BABYSITTER
BABYSITTER
01.2017 - Current
PET SITTER
PET SITTER
01.2016 - Current
High School Diploma -
Windsor High School