Makenzie Neal
Lubbock
Summary
Dynamic County Case Manager with a proven track record at Cornerstone Programs, skilled in crisis intervention and regulatory compliance. Adept at conducting thorough assessments and advocating for residents' rights, I effectively enhance client outcomes through strategic case management and strong organizational skills. Committed to empowering individuals to navigate their care needs confidently.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
5
5
years of professional experience
Work History
County Case Manager
Cornerstone Programs
02.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of residents'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated residents on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for residents rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Bank Branch Manager
Armed Forces Bank N.A.
08.2020 - 05.2023
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Examined customer loan applications for loan approvals and denials.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
Education
Bachelor Of Science - Criminal Justice
University of Colorado
CO05.2019
Skills
- Case management
- Crisis intervention
- Regulatory compliance
- Assessment skills
- Documentation management
- Conflict resolution
- Time management
- Case documentation
- Organization and multitasking
Timeline
County Case Manager
Cornerstone Programs
02.2024 - Current
Bank Branch Manager
Armed Forces Bank N.A.
08.2020 - 05.2023
Bachelor Of Science - Criminal Justice
University of Colorado
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