MaKenzy Gilbert
Jacksonville,AL
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
DECK Foods Inc.
Peidmont , AL
08.2022 - Current
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Ensured compliance with food safety regulations and quality standards.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Resolved conflicts between employees or customers in a professional manner.
- Assisted in resolving escalated customer service issues in a timely manner.
- Monitored store operations to ensure compliance with company policies and procedures.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Inspected work areas regularly for cleanliness and organization standards.
- Resolved conflicts between staff members in a professional manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Education
Exercise Science
Jacksonville State University
Jacksonville, AL05-2026
Certification - Emergency Medical Technology
Alabama Fire College
Tuscaloosa07-2024
High School Diploma -
Pleasant Valley High School
Jacksonville, AL05-2023
Skills
- Inventory Control
- Equipment Troubleshooting
- Supply Ordering
- Staff Development
- Safety Compliance
- Schedule oversight
- Workplace Safety
- Cash Handling
- Operations Management
- Hiring and Recruiting
Affiliations
- volunteer for mclemore fire depatment
Accomplishments
- member of national honor society for collegiate scholars
- national honor society for high school scholars
- advanced diploma
Certification
EMT certification
References
References available upon request.
Timeline
Shift Manager
DECK Foods Inc.
08.2022 - Current
Exercise Science
Jacksonville State University
Certification - Emergency Medical Technology
Alabama Fire College
High School Diploma -
Pleasant Valley High School