Makenzy Jackson
Toney,AL
Summary
Dynamic and results-oriented professional with a proven track record at Sides Auto Body Repair, excelling in inventory management and customer satisfaction. Leveraged expertise in vendor relations and inventory auditing to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Parts Manager
Sides Auto Body Repair
09.2023 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with coworkers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Sales Associate / Assistant Manager
Badcock Home Furniture
08.2021 - 09.2023
- Maintained the store’s visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Receptionist / Veterinarian Assistant
Hazel Green Animal Hospital
08.2019 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
Kennel Technician
Countryside Animal Clinic
02.2019 - 08.2019
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Education
High School Diploma -
Alabama Connections Academy
Athens,AL05.2020
Skills
- Customer Service
- Invoice Processing
- Inventory Management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Vendor Relations
- Inventory Auditing
- Returns processing
- Purchasing strategies
- Customer Relations
- Sales Promotion
- Problem-Solving
- Hardworking and Reliable
- Flexible Schedule
- Energetic and Positive
- Telephone skills
- Organization skills
- Customer/Client relations
- Verbal and written communication
- Scheduling appointments
- Greeting and Seating Clients
- Financing knowledge
Timeline
Parts Manager
Sides Auto Body Repair
09.2023 - Current
Sales Associate / Assistant Manager
Badcock Home Furniture
08.2021 - 09.2023
Receptionist / Veterinarian Assistant
Hazel Green Animal Hospital
08.2019 - 08.2021
Kennel Technician
Countryside Animal Clinic
02.2019 - 08.2019
High School Diploma -
Alabama Connections Academy