Dynamic and results-oriented professional with a proven track record at Sides Auto Body Repair, excelling in inventory management and customer satisfaction. Leveraged expertise in vendor relations and inventory auditing to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Parts Manager
Sides Auto Body Repair
2023.09 - Current
Rearranged parts department to better serve changing trends and keep workspaces organized.
Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
Increased efficiency in the parts department by implementing an improved inventory management system.
Collaborated with coworkers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Monitored and evaluated supplier performance to maintain quality of parts.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Sales Associate / Assistant Manager
Badcock Home Furniture
2021.08 - 2023.09
Maintained the store’s visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Collaborated with team members to achieve monthly sales targets.
Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Monitored sales trends to adjust sales strategies and meet changing customer demands.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Receptionist / Veterinarian Assistant
Hazel Green Animal Hospital
2019.08 - 2021.08
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Responded to inquiries from callers seeking information.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Improved patient care by assisting veterinarians with examinations and treatments.
Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
Collected patient biopsies and blood samples for laboratory analysis.
Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
Kennel Technician
Countryside Animal Clinic
2019.02 - 2019.08
Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
Enhanced animal socialization skills through daily interaction and playtime activities.
Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
Kept animals clean and free of contaminants to promote optimal health.
Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Education
High School Diploma -
Alabama Connections Academy
Athens,AL
05.2020
Skills
Customer Service
Invoice Processing
Inventory Management
Ordering parts
Improving customer satisfaction
Stock management
Vendor Relations
Inventory Auditing
Returns processing
Purchasing strategies
Customer Relations
Sales Promotion
Problem-Solving
Hardworking and Reliable
Flexible Schedule
Energetic and Positive
Telephone skills
Organization skills
Customer/Client relations
Verbal and written communication
Scheduling appointments
Greeting and Seating Clients
Financing knowledge
Timeline
Parts Manager
Sides Auto Body Repair
2023.09 - Current
Sales Associate / Assistant Manager
Badcock Home Furniture
2021.08 - 2023.09
Receptionist / Veterinarian Assistant
Hazel Green Animal Hospital
2019.08 - 2021.08
Kennel Technician
Countryside Animal Clinic
2019.02 - 2019.08
High School Diploma -
Alabama Connections Academy
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