Makenzy Wolffarth
Clayton,NM
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented with experience in customer service, data entry and office management. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
NMCD
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Medical Assistant
Wexford Health
11.2020 - 09.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient spirometry.
Family Advocate
Carlsbad Battered Family Shelter
03.2018 - 07.2020
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Collaborated with families to assist in growth, development and education to increase potential.
- Identified available community resources and programs for families of disabled children.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Documented data and completed accurate updates to case records.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Developed and implemented strategies to reduce and prevent family conflict.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
Medical Records Clerk
Centurion
06.2016 - 02.2018
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records in compliance with security regulations.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Sorted and distributed incoming and outgoing medical records.
Behavioral Management Specialist
Agave
05.2013 - 05.2016
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
- Provided individualized care and treatment consistent with age and developmental needs of each patient.
- Delivered crisis intervention and assisted families in understanding complexities of mental illness.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Maintained accurate and confidential records of assigned students.
- Crafted Behavioral Intervention Plans for individual students.
- Partnered with administrative leadership to improve discipline practices based on data findings.
- Developed and maintained individualized skill-appropriate lesson plans.
- Identified professional development needs by creating and presenting teacher surveys.
- Developed individual treatment goals based on history and diagnosis.
- Facilitated group and individual therapy in outpatient setting.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Education
Clayton High School
Clayton, NM05.2007
Skills
- Calendar Management
- Clerical Support
- Information Security
- Scheduling
- Meeting Planning
- Document Control
- Filing
- Deadline-Oriented
- Data Collection
Certification
Substance Abuse Education for Nonclinical Staff
Suicide Detection Intervention & Prevention- Adults
Personality Disorders
PREA
References
Amanda McGee Billing Specialist 806-341-0204
Anthony Naranjo Registered Nurse 575-447-7766
Kristine Sinclair Registered Nurse 575-644-5809
Timeline
Administrative Assistant
NMCD
09.2023 - Current
Medical Assistant
Wexford Health
11.2020 - 09.2023
Family Advocate
Carlsbad Battered Family Shelter
03.2018 - 07.2020
Medical Records Clerk
Centurion
06.2016 - 02.2018
Behavioral Management Specialist
Agave
05.2013 - 05.2016
Clayton High School
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