Makesha Johnson
Walls
Summary
Dynamic hair braider with a proven track record at Self Employed Services, excelling in diverse braiding techniques and client consultations. Enhanced customer satisfaction through personalized services and strong relationships, achieving a loyal clientele. Skilled in hair styling and adept at adapting to trends, ensuring exceptional service and repeat business.
Overview
13
13
years of professional experience
Work History
Hair Braider
Self Employed Services
01.2025 - Current
- Executed diverse hair braiding techniques, enhancing client satisfaction and loyalty.
- Provided personalized consultations to determine client preferences and style goals.
- Managed appointment scheduling to optimize workflow and minimize wait times.
- Maintained cleanliness and organization of work area, ensuring a hygienic environment for clients.
- Developed strong relationships with clients, fostering repeat business through exceptional service.
- Adapted quickly to emerging trends in hair braiding styles, expanding service offerings.
- Assisted in training new braiders on techniques and customer interaction best practices.
- Utilized social media platforms to promote services and engage with potential clients effectively.
- Designed flattering natural styles for variety of face shapes.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
- Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
- Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
- Pampered clients to increase repeat business.
- Created beautiful braiding styles to accentuate client faces.
- Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.
- Showcased diverse hair braiding techniques, increasing salon revenue and attracting new clientele.
- Demonstrated exceptional time management skills, consistently completing intricate braids within expected timeframes.
- Styled locs, twist and extensions for up to Number clients per day.
- Recommended products to extend life of braids.
- Supported and kept in touch with clients to accomplish Number% repeat clientele.
- Developed a loyal clientele base by delivering high-quality hair braiding services with excellent attention to detail.
- Adapted quickly to changing customer requests, demonstrating flexibility and creativity in designing unique hairstyles.
- Contributed to a positive work environment by collaborating effectively with team members, sharing ideas, tips, and providing support when needed.
Sales Coordinator
Ashley Furniture Warehouse
01.2022 - 11.2024
- Coordinated sales processes to enhance customer service and support sales representatives.
- Maintained accurate inventory records, ensuring timely stock replenishment and organization.
- Assisted in preparing sales presentations and promotional materials for marketing initiatives.
- Collaborated with team members to streamline order processing and improve efficiency.
- Monitored customer feedback and implemented necessary changes to enhance satisfaction levels.
- Facilitated communication between departments to align sales strategies with operational goals.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Communicated product quality and market comparisons by creating sales presentations.
Call Center Representative
Jenny Reece
01.2017 - 11.2021
- Responded to customer inquiries, providing accurate information and solutions promptly.
- Managed high call volumes, ensuring efficient handling of customer requests and concerns.
- Documented customer interactions in CRM software, maintaining detailed records for follow-up actions.
- Collaborated with team members to improve call response processes and enhance customer satisfaction.
- Identified and resolved discrepancies and errors in customer accounts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
- Created and maintained detailed database to develop promotional sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Warehouse Worker
Robert Wright
09.2012 - 04.2014
- Operated forklifts and hand trucks to transport materials efficiently within warehouse environment.
- Assisted in receiving, unpacking, and organizing incoming shipments to ensure accurate inventory management.
- Maintained cleanliness and organization of work area to promote safety and operational efficiency.
- Collaborated with team members to fulfill orders and meet daily production goals effectively.
- Learned safety protocols and proper handling techniques for hazardous materials in compliance with regulations.
- Participated in training sessions to develop skills in inventory control systems and warehouse operations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Education
Grenada High School
Grenada, MS05.2009
Skills
- Braiding techniques
- Hair styling
- Twist extensions
- Client consultation
Timeline
Hair Braider
Self Employed Services
01.2025 - Current
Sales Coordinator
Ashley Furniture Warehouse
01.2022 - 11.2024
Call Center Representative
Jenny Reece
01.2017 - 11.2021
Warehouse Worker
Robert Wright
09.2012 - 04.2014
Grenada High School
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