YardiVoyager
Maketta Batts
Washington,DC
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Communications Specialist
University Of Maryland Capital Region Health
11.2023 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Streamlined the call-taking process by developing standardized scripts for common emergency scenarios, resulting in faster response times and more consistent service.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained accurate records of all emergency calls, ensuring thorough documentation for future reference and analysis.
- Maintained strict confidentiality regarding sensitive information received during emergency calls, in accordance with applicable laws and regulations.
Maintenance Coordinator
Southern Management Companies
01.2023 - Current
- Contributed to development, implementation, and execution of maintenance programs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Leveraged strong organizational skills to manage competing priorities under tight deadlines, ensuring the timely completion of all tasks.
- Scheduled and oversaw maintenance, repair and installation activities.
Senior Data Entry Operator
Exceed Corporation
05.2022 - 12.2022
- Ensured seamless communication with clients by promptly addressing queries related to data discrepancies or issues.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Demonstrated adaptability by learning new software programs quickly and effectively using them for assigned tasks.
- Conducted audits of existing data entry processes.
- Coded and processed applications into required electronic formats.
- Demonstrated exceptional attention to detail when verifying entered details against source documents, ensuring maximum accuracy and consistency.
- Established effective working relationships with cross-functional teams, ensuring smooth project execution and collaboration.
- Corrected data entry errors to prevent duplication or data degradation.
- Used computer software to store and retrieve data.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Assisted with developing data entry processes.
Program Manager
Lead4Life, Inc
12.2019 - 01.2021
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Established team priorities, maintained schedules and monitored performance.
- Participated in vendor selection and management process for program initiatives.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Advisor
1st Choice Staffing
09.2018 - 04.2019
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Executive Assistant
Stewart Enterprises Inc
01.2008 - 12.2014
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
- Created and managed office systems to efficiently deal with documentation.
- Organized and coordinated conferences and monthly meetings.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Screened personal and business calls and directed to appropriate party.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Used advanced software to prepare documents, reports, and presentations.
- Answered high volume of phone calls and email inquiries.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ01.2020
Skills
- Computerized Maintenance Management
- Schedule Preparation
- OSHA Compliance
- Facility Maintenance
- Technical knowledge
- Time Management
- Office Management
- Advanced MS Office Suite
- Travel Coordination
- Multi-line phone proficiency
- Catering Coordination
- Strong Problem Solver
- Administrative Policies
- Executive Support
Software
Epic
Kronos
Timeline
Communications Specialist
University Of Maryland Capital Region Health
11.2023 - Current
Maintenance Coordinator
Southern Management Companies
01.2023 - Current
Senior Data Entry Operator
Exceed Corporation
05.2022 - 12.2022
Program Manager
Lead4Life, Inc
12.2019 - 01.2021
Customer Service Advisor
1st Choice Staffing
09.2018 - 04.2019
Executive Assistant
Stewart Enterprises Inc
01.2008 - 12.2014
Associate of Arts - Criminal Justice
University of Phoenix