MAKEVIA WEAVER
JOHNSONVILLE,SC
Summary
Results-driven customer support professional with a strong focus on delivering exceptional service. Dedicated to providing swift resolutions and ensuring customer satisfaction. Skilled in utilizing interpersonal and problem-solving abilities to effectively address customer needs. Seeking an opportunity to leverage a customer-obsessed mindset and contribute to a dynamic team.
Overview
5
5
years of professional experience
Work History
Patient Care Representative
McLeod Health
07.2023 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
Patient Service Representative
HEARTLAND DENTAL, EFFINGHAM, IL
02.2022 - 07.2023
- Provided excellent customer service to thousands of customers world-wide
- Problem-solving skills for one call resolution.
- Consistently meets or exceeds monthly targeted metrics.
- Supports peers and business partners through chats, email, and lending.
- Cancel or upgrade our Customers Account
- Lends to other areas, also staying extra hours, to support business partners.
- Maintains positive morale in chats impacting with positivity and support to peers.
Customer Service Representative
Assurant, FLORENCE, SC
10.2021 - 02.2022
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Effectively utilize Word, Excel and other programs to complete tasks.
- Verify all tasks are completed in detail and follow through to completion.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Manage large amounts of incoming calls
- Build sustainable relationships of trust through open and interactive communication
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
Customer Service Representative
BLUE CROSS BLUE SHIELD /FLORENCE, SC
05.2021 - 10.2021
- High volume in bound call center
- Review explanation of benefits and how member's claims processed.
- Use computerized system for locating documents, checks and information on current benefit information for updates and changes for different states.
- Responsible for assisting and resolving inquires and problems to insure excellent customer service.
- Took ownership of tasks from beginning to end to complete as efficiently as possible.
EVS Tech
McLeod HEALTH/FLORENCE, SC
05.2020 - 05.2021
- Performed heavy and light cleaning, including mopping, sweeping, glass-cleaning, and dusting as school’s only janitor.
- Commended 6x by principal for perfect attendance for 7 years.
- Given 100% favorable scores by all staff and teachers in quarterly reviews of cleanliness of rooms, hallways, bathrooms, and other facilities.
- Work effectively with clinic teams and other staff of Unity Care who serve these clients.
- Maintains professional standards regarding client rights.
Education
Associate in Nursing - undefined
Virginia College
03.2012
Associate in Nursing - undefined
Florence Darlington Tech College
Florence, SC12.2011
High School Diploma - undefined
Johnsonville High School
Johnsonville, SC06.2011
Skills
- Communication Skills
- Dependability
- MS Word
- Business Management
- Leadership Skills
- Computer Proficiency
- MS PowerPoint
- Problem-Solving
- Finance Skills
- Soft-Skills
- MS Access
- Empathy
- Training & Development
- Work Ethic
- Learning/adaptability Skills
Timeline
Patient Care Representative
McLeod Health
07.2023 - Current
Patient Service Representative
HEARTLAND DENTAL, EFFINGHAM, IL
02.2022 - 07.2023
Customer Service Representative
Assurant, FLORENCE, SC
10.2021 - 02.2022
Customer Service Representative
BLUE CROSS BLUE SHIELD /FLORENCE, SC
05.2021 - 10.2021
EVS Tech
McLeod HEALTH/FLORENCE, SC
05.2020 - 05.2021
Associate in Nursing - undefined
Virginia College
Associate in Nursing - undefined
Florence Darlington Tech College
High School Diploma - undefined
Johnsonville High School
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