Makheya Leake
Lillington,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Lead Supervisor
Burkes Outlet
, NC
08.2015 - Current
- Opened and closed store
- Performed official money count every shift
- Trained, developed, and supervised between 15-20 employees
- Maintained ongoing relationships with clients
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Identified individual employee's unique work styles and adapted management methods.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas every week to identify and proactively resolve issues negatively impacting operations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Evolved existing capabilities by implementing process improvements and eliminating unnecessary waste and bottlenecks
Housekeeper
Harnett Health System
Dunn, NC
07.2017 - 08.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
Education
Bachelor of Science - Biology
Campbell University
Buies Creek, NCHigh school diploma - General
Sun Valley High School
06.2013
Skills
- MS Office Proficiency
- Monetary Transactions
- Coaching and Mentoring
- Supply Ordering
- Store Merchandising
- Business Leadership
- Strong Organizational Skills
- Customer Service
- Scheduling and Coordinating
- Key Performance Indicators (KPIs)
- POS Transactions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Housekeeper
Harnett Health System
07.2017 - 08.2022
Lead Supervisor
Burkes Outlet
08.2015 - Current
Bachelor of Science - Biology
Campbell University
High school diploma - General
Sun Valley High School