Summary
Overview
Work History
Education
Skills
Timeline
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Makhia McCollough

Washington,DC

Summary

Customer Service

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Mental health

Dedicated with impressive mental health expertise and certification. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Cashier

Chipotle Restaurant
05.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Case Manager

Community Connections Healthcare Services
07.2022 - 05.2023
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.

Crew Team Member

Burger King
06.2019 - 06.2022
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Team Member

CVS
06.2018 - 06.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.

Assistant Teacher

Friendship Collegiate School
06.2018 - 10.2018
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Assisted in lessons, curriculum and homework planning.

Education

High School Diploma -

Friendship Technology Preparatory
2705 Martin Luther King Jr Ave SE, Washington, DC
05.2022

Skills

  • POS Systems
  • Cash Handling
  • Cash Register Operation
  • Product Recommendations
  • Customer Service
  • Product Restocking
  • Time Management Skills
  • Case Management
  • Active Listening
  • Family Engagement
  • Crisis Intervention
  • Goal Setting Assistance
  • Substance Abuse Awareness
  • Emotional Intelligence
  • Mental Health Assessment
  • Behavioral Support
  • Care Plan Development
  • Treatment Planning
  • Educational Support
  • Creative Thinking

Timeline

Cashier

Chipotle Restaurant
05.2023 - Current

Case Manager

Community Connections Healthcare Services
07.2022 - 05.2023

Crew Team Member

Burger King
06.2019 - 06.2022

Team Member

CVS
06.2018 - 06.2019

Assistant Teacher

Friendship Collegiate School
06.2018 - 10.2018

High School Diploma -

Friendship Technology Preparatory

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Makhia McCollough