Maki Miller
Browns Mills ,NJ
Summary
Dependable office Manager effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Proven Phlebotomist with a track record of enhancing patient satisfaction at Virtua Memorial Hospital by employing top-notch blood collection techniques and exceptional communication abilities.
Leveraged HIPAA compliance and patient confidentiality to secure trust and efficiency.
Highly-skilled phlebotomist with 14 years of experience in healthcare settings.
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Phlebotomist/ Laboratory Assistant
Virtua Memorial Hospital
04.2010 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Phlebotomist
Quest Diagnostics
03.2019 - 03.2021
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Patient Care Technician
Deborah Heart And Lung Center
09.2013 - 09.2014
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Interpreter
Quantum Translation
07.2013 - 07.2014
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Phlebotomist
MDVIP Doctors Office
08.2011 - 09.2013
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Phlebotomist
Hampton Behavioral Health Center
05.2012 - 07.2013
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
Laboratory Assistant
Quest Diagnostics
12.2010 - 12.2011
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
Manager
IC Lacer Eye Care
03.2007 - 10.2010
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
Phlebotomist
Deborah Heart And Lung Center
06.2009 - 06.2010
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Education
Associate of Applied Science - Medical Laboratory Technician
Mercer Community College
East Windsor, NJ03.2025
Associate of Applied Science - Applied Science
American Public University
Charleston, WV05.2020
Bachelor of Science - Criminal Justice
American Intercontinental University
Schaumburg, IL04.2019
Associate of Science - Allied Health
Briarcliff College
Patchogue, NY09.2016
No Degree - Medica Interpreter
Quantum Inc
Philadelphia, PA02.2014
Medical Assistant
Lincoln Technical School
Mt Laurel, NJ12.2007
Skills
- HIPAA Compliance
- Patient confidentiality
- Medical terminology knowledge
- Patient preparation
- Quality control guidelines
- Adaptable approach
- Time Management
- Multitasking Abilities
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Organizational Skills
- Excellent Communication
- Problem-Solving
- Interpersonal Communication
Certification
- Certified Phlebotomy Technician, Nacional Center for Competency and Association of Phlebotomy Technician -
Languages
Filipino
Native or Bilingual
Japanese
Native or Bilingual
English
Native or Bilingual
Affiliations
- Rotary Club International
Timeline
Phlebotomist
Quest Diagnostics
03.2019 - 03.2021
Patient Care Technician
Deborah Heart And Lung Center
09.2013 - 09.2014
Interpreter
Quantum Translation
07.2013 - 07.2014
Phlebotomist
Hampton Behavioral Health Center
05.2012 - 07.2013
Phlebotomist
MDVIP Doctors Office
08.2011 - 09.2013
Laboratory Assistant
Quest Diagnostics
12.2010 - 12.2011
Phlebotomist/ Laboratory Assistant
Virtua Memorial Hospital
04.2010 - Current
Phlebotomist
Deborah Heart And Lung Center
06.2009 - 06.2010
Manager
IC Lacer Eye Care
03.2007 - 10.2010
Associate of Applied Science - Medical Laboratory Technician
Mercer Community College
Associate of Applied Science - Applied Science
American Public University
Bachelor of Science - Criminal Justice
American Intercontinental University
Associate of Science - Allied Health
Briarcliff College
No Degree - Medica Interpreter
Quantum Inc
Medical Assistant
Lincoln Technical School
Similar Profiles
Jacob CohenJacob Cohen
Patient Care Technician at Virtua Memorial HospitalPatient Care Technician at Virtua Memorial Hospital
Elizabeth HutchinsonElizabeth Hutchinson
Advanced Practice Registered Nurse at Virtua Memorial HospitalAdvanced Practice Registered Nurse at Virtua Memorial Hospital
Dante T. DisanoDante T. Disano
Registered Nurse at Virtua Memorial HospitalRegistered Nurse at Virtua Memorial Hospital
Mellissa JosephMellissa Joseph
Payient Care Tech at Virtua Memorial HospitalPayient Care Tech at Virtua Memorial Hospital
Nicole TomainiNicole Tomaini
Manager at Martins LiquorsManager at Martins Liquors