Maki Morishima
Summary
To obtain a professional level customer service and sales position that utilizes my experience.
Overview
18
18
years of professional experience
Work History
Travel Consultant
TTA INC
Torrance
06.2023 - Current
- Arrange corporate business trips, and group events
Customer Service Contact Center
All Nippon Airways CO, LTD
Torrance
03.2017 - 04.2023
- Very Professional level of customer service in Japanese and English
- Provide attentive and responsive customer service
- Handling Reservation, Ticketing, assisting customer inquiry by Phone
- Conducted Training and briefing
Assistant Manager / Supervisor
Gatten Sushi USA Inc
Multiple location
08.2014 - 03.2017
- Served as assistant manager of a revolving sushi restaurant
- Assist management and store sales promotion
- Conducted labor management and staff training
- Conducted Interviews and orientation for new hiring employment
- Inventory Control daily
Inspector
Yamato Transport USA
Carson
03.2013 - 08.2014
- Translate and handle documents required and inspect all packages and items for export business
Branch Manager
Wireless Champs
Multiple Location
04.2008 - 03.2013
- Served as manager of a cell phone shop retail store
- Performed merchandise management and store sales promotion
- Conducted labor management and staff training
- Responsible for purchasing and merchandising activities
- Handled customer service with clients in Japanese and English
- Diplomatically take intake of customer complaints and returned materials
- Resolved problems, mediated staff disputes and handled client inquiries
- Managed client relations and provided exemplary service to all clients
Management Business Planning
Wing Mate
Los Angeles
07.2007 - 04.2008
- Company Overview: Travel Company
- Built, refreshed, and managed the company's website
- Conducted a wide variety of office work and technical services, including data input, PC operations, filing, and handling telephone calls
- Edited business documents with MS Excel
Sales Representative
SoftBank Mobile
Tokyo
12.2006 - 07.2007
- Served as sales representative of a cellphone shop direct store
- Performed store's sales promotion
- Conducted labor management and staff training
- Handled customer service with clients in Japanese and English
- Managed client relations and provided exemplary service to all clients
Education
Diploma - Liberal Arts
Pasadena City College
Pasadena, CA02.2006
Diploma - Liberal Arts
Toko Gakuen High School
Kanagawa, Japan03.2002
Skills
- Japanese
- English
- PC skills Experience Word/Excel/PowerPoint
- Airline Booking System Amadeus/Sabre
Timeline
Travel Consultant
TTA INC
06.2023 - Current
Customer Service Contact Center
All Nippon Airways CO, LTD
03.2017 - 04.2023
Assistant Manager / Supervisor
Gatten Sushi USA Inc
08.2014 - 03.2017
Inspector
Yamato Transport USA
03.2013 - 08.2014
Branch Manager
Wireless Champs
04.2008 - 03.2013
Management Business Planning
Wing Mate
07.2007 - 04.2008
Sales Representative
SoftBank Mobile
12.2006 - 07.2007
Diploma - Liberal Arts
Pasadena City College
Diploma - Liberal Arts
Toko Gakuen High School