Makia Benson
Wilmington,DE
Summary
Enthusiastic and creative individual with solid understanding of any development and learning styles. Possesses excellent communication and interpersonal skills and connects with all from diverse backgrounds. Experienced in developing and engaging lesson plans and assessments to measure progress. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy with little supervision. I aim to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Educator
Education Foundation
01.2020 - 11.2023
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Designed curriculum-aligned assessments to measure student progress and inform instructional decisions.
- Collaborated with administrators to develop school-wide initiatives to promote academic excellence.
- Promoted a love of reading among students by creating engaging book displays in the classroom library, hosting book talks, and offering personalized recommendations based on individual interests.
- Organized extracurricular activities such as clubs or study groups, promoting intellectual curiosity outside the classroom setting.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Customer Care Representative
Quality Care Solutions
08.2016 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
Client Administrator III
Wilmington Trust
06.2014 - 08.2016
- Managed multiple clients'' accounts, ensuring accurate records and timely communication.
- Utilized CRM software to track client interactions, improving follow-up strategies and communication efforts.
- Delivered outstanding customer service by addressing inquiries promptly while maintaining professionalism at all times.
- Boosted team morale by facilitating open dialogue sessions that encouraged sharing ideas, challenges, and achievements.
- Developed strong working relationships with internal teams to better serve clients'' needs holistically.
- Contributed to successful project completions through proactive coordination and clear communication among stakeholders.
- Maintained strict confidentiality of sensitive client information while managing large volumes of data accurately.
- Resolved customer issues swiftly, fostering a positive client experience and promoting retention.
- Enhanced overall productivity with effective scheduling, prioritization, and resource allocation.
- Discussed financial options with clients and provided informed suggestions.
- Met with members to understand goals and recommend solutions to fit specific needs.
Medical Assistant
Center For Women's OBGYN And Reproductive Health
12.2012 - 06.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Not Completed - Photojournalism
Kean University
Union, NJ05.2014
High School Diploma -
Dover High School
Dover, DE06.2010
Skills
- Classroom Management
- Lesson Planning
- Parent Interaction
- Differentiated Instruction
- Child Development
- Remote Learning
- Peer Evaluation
- Problem-Solving
- Team Collaboration
- Diversity and Inclusion
- Relationship Building
- Positive Learning Environment
Timeline
Educator
Education Foundation
01.2020 - 11.2023
Customer Care Representative
Quality Care Solutions
08.2016 - 02.2023
Client Administrator III
Wilmington Trust
06.2014 - 08.2016
Medical Assistant
Center For Women's OBGYN And Reproductive Health
12.2012 - 06.2014
Not Completed - Photojournalism
Kean University
High School Diploma -
Dover High School