Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makia Chisholm

Charlotte,NC

Summary

Proven achiever with a strong background in operations assistance at Tabono Care Services, I excel in organizational management and active listening, ensuring seamless departmental coordination and enhanced client satisfaction. Leveraging attention to detail and a positive attitude, I've effectively optimized billing processes and improved on-time payments, significantly boosting operational efficiency. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Operations Assistant

Tabono Care Services
04.2018 - 08.2024
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Completed appeals of denied claims on patient bills.
  • Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
  • Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
  • Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
  • Optimized billing processes by implementing efficient invoicing and payment tracking systems.
  • Entered details into accounts and tracked payments.
  • Reduced billing errors through consistent review and reconciliation of account discrepancies.
  • Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
  • Updated documentation, reports, and spreadsheets with financial information.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Generated monthly billing and posting reports for management review.
  • Utilized various software programs to process customer payments.
  • Audited and corrected billing and posting documents for accuracy.
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
  • Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
  • Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
  • Monitored key performance indicators to assess areas for improvement and ensure consistent delivery of outstanding service levels.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Developed and facilitated new-hire orientations.
  • Facilitated smooth employee transitions with comprehensive onboarding program.
  • Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
  • Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.

Education

Diploma - Certified Medical Assistant

Kaplan College (Charlotte)
Charlotte
12.2015

High School Diploma - High School Courses

Garinger High School
Charlotte, NC
06.1999

Skills

  • Attention to Detail
  • Positive Attitude
  • Professional and Friendly
  • Customer Support
  • Clerical Support
  • Inventory Management
  • Organizational Management
  • Document Management
  • Document Preparation
  • Office Supply Management
  • Hiring and Training
  • Recordkeeping
  • Performance monitoring
  • Employee Scheduling
  • Delegating Work
  • Supply Ordering
  • Onboarding and Orientation
  • Meeting planning
  • Record preparation
  • Schedule Coordination
  • Meeting Coordination
  • Supply Management
  • Meeting facilitation
  • Multitasking Abilities
  • Professional and mature
  • Excel spreadsheets
  • Excellent Communication
  • Administrative background
  • Relationship Building
  • Organizational Skills
  • Support Services
  • Mail handling
  • Team building
  • Active Listening

Timeline

Operations Assistant

Tabono Care Services
04.2018 - 08.2024

Diploma - Certified Medical Assistant

Kaplan College (Charlotte)

High School Diploma - High School Courses

Garinger High School
Makia Chisholm