Makia Chisholm
Charlotte,NC
Summary
Proven achiever with a strong background in operations assistance at Tabono Care Services, I excel in organizational management and active listening, ensuring seamless departmental coordination and enhanced client satisfaction. Leveraging attention to detail and a positive attitude, I've effectively optimized billing processes and improved on-time payments, significantly boosting operational efficiency. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Operations Assistant
Tabono Care Services
04.2018 - 08.2024
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Entered details into accounts and tracked payments.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Updated documentation, reports, and spreadsheets with financial information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Generated monthly billing and posting reports for management review.
- Utilized various software programs to process customer payments.
- Audited and corrected billing and posting documents for accuracy.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Monitored key performance indicators to assess areas for improvement and ensure consistent delivery of outstanding service levels.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
Education
Diploma - Certified Medical Assistant
Kaplan College (Charlotte)
Charlotte12.2015
High School Diploma - High School Courses
Garinger High School
Charlotte, NC06.1999
Skills
- Attention to Detail
- Positive Attitude
- Professional and Friendly
- Customer Support
- Clerical Support
- Inventory Management
- Organizational Management
- Document Management
- Document Preparation
- Office Supply Management
- Hiring and Training
- Recordkeeping
- Performance monitoring
- Employee Scheduling
- Delegating Work
- Supply Ordering
- Onboarding and Orientation
- Meeting planning
- Record preparation
- Schedule Coordination
- Meeting Coordination
- Supply Management
- Meeting facilitation
- Multitasking Abilities
- Professional and mature
- Excel spreadsheets
- Excellent Communication
- Administrative background
- Relationship Building
- Organizational Skills
- Support Services
- Mail handling
- Team building
- Active Listening
Timeline
Operations Assistant
Tabono Care Services
04.2018 - 08.2024
Diploma - Certified Medical Assistant
Kaplan College (Charlotte)
High School Diploma - High School Courses
Garinger High School
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