Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Makia McGuire

Arlington,TX

Summary

Dynamic professional with extensive experience in Customer Care, excelling in client relationship building and staff training. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in health and safety management, fostering a collaborative team environment while achieving operational goals. Committed to delivering exceptional service and client care.

Overview

5
5
years of professional experience

Work History

Server/Server Trainer

Rodeo Goat
Arlington, TX
09.2024 - Current
  • Overseeing 8-10 tables at a time
  • Expo/Food management skills
  • Maintain a professional appearance while adhering to established dress code policies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Established trust by building rapport through active listening and compassion.
  • Demonstrated excellent multitasking abilities while performing various duties simultaneously.
  • Assisted in the training of new employees.
  • Supervised team members during daily operations and ensured task completion.

Amazon Associate/Shift Leader

Amazon Dal 3
Dallas, TX
09.2022 - 08.2024
  • Walking 10 to 15 miles a day around the warehouse to fix any issues that pop up.
  • Efficiently stowing and organizing products to be packed and sent to customers.
  • Lead the team to hit product goals for the day, increasing productivity and efficiency levels.
  • Coordinated team schedules to ensure adequate staffing during peak hours.
  • Conducted performance evaluations and provided feedback to team members regularly.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Trained new team members on safety protocols and operational procedures.

Sales Associate/Customer Care

Sunset Tan
Janesville, WI
01.2021 - 06.2021
  • Performed key responsibilities to maintain operational readiness.
  • Coordinated essential communications for equipment orders, inventory, and repairs.
  • Managed financial resources effectively.
  • Making and closing a sale is always in the customer's best interest.
  • Responded promptly to inquiries about customer accounts or services offered.
  • Educated customers on product features and promotions.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Highschool Diploma -

Joseph A. Craig Highschool
Janesville, WI
06.2020

Some College (No Degree) - Massage Therapy

Tarrant County College
Fort Worth, TX

Skills

  • Health and safety management
  • Client relationship building
  • Team building and collaboration
  • Staff training
  • Effective communication
  • Bodywork techniques
  • Client assessment
  • Therapeutic touch

Languages

  • English

References

References available upon request.

Timeline

Server/Server Trainer

Rodeo Goat
09.2024 - Current

Amazon Associate/Shift Leader

Amazon Dal 3
09.2022 - 08.2024

Sales Associate/Customer Care

Sunset Tan
01.2021 - 06.2021

Highschool Diploma -

Joseph A. Craig Highschool

Some College (No Degree) - Massage Therapy

Tarrant County College

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