Makia Paul
Detroit,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Measurement Technician
Renewal by Andersen Window Replacement
Livonia, Michigan
07.2023 - Current
- Evaluated production processes for compliance with industry standards or regulations.
- Maintained accurate records of all measurements, details and data.
- Resolved discrepancies between actual measurements and customer vision specifications.
- Conducted code reviews to ensure adherence to coding standards and best practices.
- Created detailed reports documenting every homes current status, specific measurements and details/materials prior to RBA new project.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Service Technician
Ecolab
Ann Arbor, MI
03.2020 - 04.2023
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Maintained certifications and completed training on systems and components.
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
- Responded promptly to emergency calls related to severe pest problems during evenings, weekends or holidays when necessary.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Used ladders or lifts when necessary for access into attics or crawl spaces where pests may be found.
CNA
Heartland Health Care Center
Allen Park, MI
06.2017 - 09.2020
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Used mobility devices to transport patients.
Education
High School Diploma -
John F Kennedy High
Taylor, MI09.2016
Skills
- Troubleshooting skills
- Preventive maintenance
- Client relationship management
- Worksite preparation
- Following safety practices
- Upselling and cross-selling
- Measurement and inspection
- Chemical solution knowledge
- Safety protocols
- Ladder Experience and training
Timeline
Measurement Technician
Renewal by Andersen Window Replacement
07.2023 - Current
Service Technician
Ecolab
03.2020 - 04.2023
CNA
Heartland Health Care Center
06.2017 - 09.2020
High School Diploma -
John F Kennedy High