Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makia Parker-Steele

Summary

Experienced professional with a strong foundation in direct care, customer service and scheduling/ administrative work . Offers compassionate support to individuals with diverse needs. Skilled in creating safe and nurturing environments while assisting with daily living activities. Proficient in effective communication and problem-solving techniques, ensuring optimal care and support for those in need.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Direct Care Staff

MY BROTHER'S KEEPER
04.2024 - 02.2025
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for residents wellbeing.
  • Community activities like the YMCA, movies, or other enrichment events.
  • Ensuring the safety of all residents
  • Assisted residents with daily living needs to maintain self-esteem and general wellness.
  • Transport residents to events and activities, medical appointments, and shopping trips.
  • Documented residents progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
  • Safeguarded residents by closely monitoring their behavior and intervening during crises when necessary.
  • Administered medications
  • Maintained cleanliness and organization of living spaces for a safe and comfortable home environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Shift Lead

Subway
04.2023 - 11.2023
  • Ensures that all local and national health and food safety codes are maintained, and company safety and security policy are followed.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintains business records as outlined in the SUBWAY Operations Manual.
  • Analyzes business records to increase sales.
  • Supports local and national marketing initiatives.
  • Completes University of SUBWAY courses as directed
  • Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.
  • Demonstrates a complete understanding of menu items and explains them to guests accurately.
  • Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.
  • Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.
  • Prepares food neatly, according to formula, and in a timely manner.
  • Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
  • Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
  • Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning.
  • Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY Operations Manual.
  • Completed store opening and closing procedures and balanced tills.

Caregiver

FIELDSTONE COMMUNITIES
04.2023 - 07.2023
  • Follows standard precautions and safe work practices.
  • Takes vital signs, residents' weights, applies creams/ointments, collects specimens, as well as lifts, moves, and transports residents Documents care provided to residents.
  • Reports changes and observations of residents' needs and preferences.
  • Follows the activities of daily living for each individuals care plan.
  • Provides hands on quality nursing care while supporting the physical, mental and emotional needs of each resident

Care Team Assistant

Kitsap Mental Health Services
06.2022 - 02.2023
  • Support Care Team Supervisor by preparing materials as needed for team meetings and record content as requested.
  • Maintain a stock of supplies for the team from inventory by filling out purchase requisitions and ordering through the purchasing agent. Ensure all unit office equipment is in good working condition, requesting maintenance and repair when needed.
  • Disclose limited client information as necessary to the position as trained by the Records Dept. Supervisor. According to agency policy and procedures, disclosures must adhere to HIPAA privacy and security standards and be logged in detail. Complete all required training and annual refreshers.
  • Provide clerical support for the Care Team, including using agency-approved forms, letters, spreadsheets, managing and maintaining files, copying and routing, or posting information appropriately. Distribute team mail as appropriate. Ensure appropriate documents are correctly routed to Records Department or others for scanning into Electronic Medical Record (EMR).
  • Answer telephone calls, including performing the following: triage and coordinate communication between the team and client; expedites answers to questions for clients, families, and other community entities and agencies; work with callers to relieve urgent situations and to temporarily manage or beseech them until another staff is available; assess and report clinical behaviors and information that seem out of ordinary for that particular client. Document these activities per agency policy.
  • Monitor team staff schedules and meetings and serve as a liaison with other support services staff.
  • Set-up and maintain clinician Credible (EMR) schedules, including holidays, staff vacations, appointment timeslots, training, client and staff groups, activities, and meetings; and prepare and distribute monthly calendar for agency-wide client activities.
  • Track and run appropriate daily/weekly/monthly reports and distribute them to clinicians/supervisors as requested, or make available to staff as needed. Ensure that notifications of detentions, crisis interventions, emergency department episodes, or other inpatient episodes are distributed and/or available to clinicians as required through daily reports.

CSR - Customer Service Representative

Kitsap Mental Health Services
08.2021 - 06.2022
  • Ensure positive agency communication by answering all incoming phone lines and routing them in a prompt, professional, and courteous manner. Return messages left on the voicemail system.
  • Screens calls, takes messages, and provides information. Answers questions regarding client appointments.
  • Maintains appointment scheduling and follows office scheduling policies.
  • Check client's in at front desk and inform appropriate department of client attendance.

Appointment Coordinator

Haselwood Auto Group
10.2020 - 02.2021
  • Directed telephone calls to appropriate parties.
  • Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
  • Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
  • Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
  • Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
  • Provided exceptional customer service, fostering positive relationships with both new and existing clients.
  • Developed strong relationships with service providers, ensuring seamless collaboration when coordinating appointments or resolving conflicts.
  • Assessed customer needs and responded to customer emails and calls.
  • Called and rescheduled appointments for clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
  • Maintained strict confidentiality when handling sensitive client information during the scheduling process.

Care Team Member

Rita's place
12.2019 - 09.2020
  • Assisted resident's with daily activities, promoting independence and dignity in their care experience.
  • Collaborated with interdisciplinary team members to develop and implement comprehensive care plans for residents.
  • Contributed to positive team dynamics by actively participating in staff meetings and offering constructive feedback on areas of improvement.
  • Managed medication administration according to prescribed schedules, ensuring optimal therapeutic outcomes for each resident.
  • Ensured consistent quality of care by adhering strictly to established policies, guidelines, regulations from both the institution itself as well as legal/governmental bodies.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support resident nutritional needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Safeguarded residents by closely monitoring their behavior and intervening during crises when necessary.
  • Documented residents progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.

Education

Central Kitsap High School
Silverdale, WA
06.2011

Skills

  • Client-centered approach
  • Social skills
  • Daily living activities
  • Medication monitoring
  • Meal preparation
  • Confidentiality adherence
  • Appointment management
  • Social skills development
  • Emotional support
  • Therapeutic techniques
  • Schedule coordination
  • Policy compliance

Certification

  • Certified Youth & Family Peer Counselor

Timeline

Direct Care Staff

MY BROTHER'S KEEPER
04.2024 - 02.2025

Shift Lead

Subway
04.2023 - 11.2023

Caregiver

FIELDSTONE COMMUNITIES
04.2023 - 07.2023

Care Team Assistant

Kitsap Mental Health Services
06.2022 - 02.2023

CSR - Customer Service Representative

Kitsap Mental Health Services
08.2021 - 06.2022

Appointment Coordinator

Haselwood Auto Group
10.2020 - 02.2021

Care Team Member

Rita's place
12.2019 - 09.2020

Central Kitsap High School

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