Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makia Williams

Lakeland,United States

Summary

I'm A Health Aide With 5+ years , with background working with community healthcare organizations, delivering support to practitioners and patients. Provides clinical and administrative assistance, primary healthcare and emergency response services. Passionate about educating patients on maintaining healthy lifestyles.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Home Health Caregiver

Balm Of Gilead
05.2019 - Current
  • I am skilled in Administrating medications, monitoring vital signs, and ... Assisted clients with medications management and transportation to medical appointments.
  • Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
  • Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
  • Assists patients by providing personal services, such as, bathing, dressing, and grooming.
  • Records patient information by making entries in the patient journal and notifying nursing supervisor of changing or unusual conditions.
  • Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards.
  • Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
  • Enhances service reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Customer Service Representative

Sykes Enterprises, Incorporated
08.2017 - 04.2019
  • Respond to customer inquiries via phone, email, and chat · Resolve customer complaints and issues in a timely and professional manner , Process orders, Returns
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information

Customer Service Advocate

GC Services Call Center
01.2015 - 08.2017
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Implemented new strategies to reduce average call handling time while maintaining high-quality service.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Developed comprehensive knowledge of company products and services to provide accurate information to customers.
  • Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

Penn Foster
Lakeland, FL
09.2021

Skills

  • Call Management
  • Appointment scheduling
  • Hipaa Compliance
  • Cpt coding
  • Scheduling
  • Problem solving Skills

Certification

Empire Beauty School(Cosmetologist)

December 2021-01/2023

Timeline

Home Health Caregiver

Balm Of Gilead
05.2019 - Current

Customer Service Representative

Sykes Enterprises, Incorporated
08.2017 - 04.2019

Customer Service Advocate

GC Services Call Center
01.2015 - 08.2017

High School Diploma -

Penn Foster

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Makia Williams