Makiah A. Curry
Chicago,IL
Summary
Dedicated and passionate individual
Experienced with supervising care teams and ensuring quality customer service. Utilizes strong leadership and organizational skills to manage daily operations efficiently. Track record of fostering collaborative environments and enhancing team performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Services
Ann & Robert Lurie Children’s Hospital
09.2024 - Current
- Serve as a key point of contact between patients and clinical staff, provide compassionate, timely, and accurate information
- Maintain patient confidentiality and comply HIPPA regulation
- Ensured timely delivery of patient services by coordinating with nursing and medical staff for seamless operations within the unit
- Collaborated with interdisciplinary teams to facilitate seamless coordination between clinical care, billing,
- Ensured accuracy of insurance information for patients.
Patient Access Representative
Advanced Pediatrics
05.2022 - 08.2024
- Provided courteous and professional greetings to families and children via phone communication.
- Streamlined appointment processes using clinic's electronic health record platform.
- Conducted insurance verification and managed co-pay collection
- Maintained strict adherence to HIPAA and confidentiality protocols.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
- Strengthened relationships with insurance providers, facilitating swift resolution of coverage queries.
Receptionist
Imani Children’s Academy
09.2018 - 03.2021
- Facilitated a welcoming environment for parents, children, and staff
- Handle confidential information with discretion, following school protocol’s
- Facilitate communication between parents, teachers, and school personnel to address inquires and provide information
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Communications
Harold Washington College
High School Diploma - undefined
Rich South High School
05.2010
Skills
- Strong organizational and multitasking abilities
- Highly motivated with a professional attitude
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Professional telephone demeanor
Certification
CPR Certification American Heart Association
Volunteer Experience
PAWS of Chicago 2023-Present
Timeline
Patient Services
Ann & Robert Lurie Children’s Hospital
09.2024 - Current
Patient Access Representative
Advanced Pediatrics
05.2022 - 08.2024
Receptionist
Imani Children’s Academy
09.2018 - 03.2021
High School Diploma - undefined
Rich South High School
Communications
Harold Washington College
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