Makiah Elphic
Mount Vernon
Summary
Admissions Director with 7+ years of experience in healthcare. Proven expertise in customer service, prioritizing the needs of staff, residents, and families. Focused on continuous improvement and institutional growth while ensuring high standards of care and compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Admissions Director
Norwalk Care Center
10.2024 - Current
- Manage admissions, ensuring accurate collection and processing of clinical and demographic data for new and returning patients.
- Foster relationships with hospitals, case managers, and assisted livings to optimize admissions and increase facility occupancy.
- Examine financial documentation and insurance information to identify payment sources and ensure timely reimbursements.
- Conduct and maintain a daily census.
Admissions Coordinator
Sarah Neuman
08.2024 - 10.2024
- Established admission assessments and baseline care plans for all subacute and long-term residents.
- Resolved any issues related to the admission process in a timely manner.
- Conducted audits of records to ensure compliance with facility standards and referral systems.
- Verified resident insurance documentation to confirm coverage and payment accuracy.
- Delivered comprehensive customer service to residents, staff, providers, and prospective members.
- Facilitated tours for families and potential residents to showcase services and amenities.
Patient Services
NYP Lawrence
02.2014 - 12.2023
- Supervised training for new employees to enhance onboarding experience.
- Managed and transcribed confidential patient charts and records accurately.
- Facilitated document requests by faxing, scanning, copying, and emailing materials.
- Answered, screened, and directed inbound phone calls and patient call bells efficiently.
- Transported patients and specimens promptly to designated areas within the facility.
- Trained staff on lifting techniques and operation of various transport devices.
Education
BBA - Health Care Administration
Monroe University
New Rochelle06-2022
MBA - Health Administration
Monroe University
New Rochelle, NY01-2026
Skills
- Employee supervision
- Office management
- Admission policies
- Microsoft Office proficiency
- Sales and marketing strategies
- Financial oversight
- Electronic health record systems
- Insurance verification and authorizations
- Team collaboration
Certification
BLS
CPR
Phlebotomy
Timeline
Admissions Director
Norwalk Care Center
10.2024 - Current
Admissions Coordinator
Sarah Neuman
08.2024 - 10.2024
Patient Services
NYP Lawrence
02.2014 - 12.2023
BBA - Health Care Administration
Monroe University
MBA - Health Administration
Monroe University
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