Makiah Henson
Oklahoma City,OK
Summary
Experienced professional with a strong track record in customer service, healthcare, and management roles. Known for effectively managing operations and providing top-notch customer care in fast-paced settings. Seeking opportunities to utilize expertise in customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Site Manager
i9 Sports Corporation
Oklahoma City, OK
08.2022 - Current
- Manage game day operations and coordinate staff responsibilities, ensuring smooth event execution.
- Mentored new employees on safety protocols, processes and procedures.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Maintained records of inventory, assets, personnel and other relevant data.
Optometric Technician
MyEyeDr
Edmond, OK
01.2024 - 08.2024
- Answered phone calls from customers inquiring about services offered by the practice.
- Helped fit contact lenses on customers per doctor's instructions.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
To-Go Specialist/Server
Cheddar's Scratch Kitchen
Oklahoma City, OK
09.2023 - 01.2024
- Accurately processed orders via telephone and in person, enhancing order accuracy and customer satisfaction.
- Communicated effectively with co-workers regarding new specials or changes in menu items.
- Ensured that all food safety regulations were followed during meal preparation process.
- Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
Lab Support Technician
VA Hospital
Oklahoma City, OK
06.2022 - 08.2023
- Performed venipuncture and collected blood samples with high accuracy, ensuring patient comfort and safety.
- Organized and maintained a clean environment within the lab space at all times.
- Verified patient information prior to specimen collection.
- Performed quality control tests on collected specimens.
- Adhered to HIPAA guidelines regarding patient privacy.
- Maintained accurate records of collected specimens and test results.
Shift Lead - Admin
Embry Health
Oklahoma City, OK
02.2022 - 04.2022
- Organized shift schedules, ensuring optimal staffing and efficient operations.
- Assisted in the training of new employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Performed administrative tasks including filing documents, data entry.
- Ensured that all safety protocols were followed at all times.
- Supervised staff during shift changes and ensured transition went smoothly.
Cashier
Sprouts Farmers Market
Oklahoma City, OK
05.2020 - 03.2021
- Processed customer orders efficiently, ensuring accuracy, and maintaining a friendly customer service environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
Team Member
Krispy Kreme
Oklahoma City, OK
03.2019 - 07.2019
- Provided friendly service to customers, maintaining a professional store appearance.
- Participated in training sessions for new employees when needed.
- Greeted customers upon entering the store with friendly demeanor.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Concession Worker
Cinemark Tinseltown
Oklahoma City, OK
05.2018 - 11.2018
- Created a welcoming environment for customers, serving snacks efficiently and courteously.
- Monitored expiration dates on merchandise displayed in concession stands.
- Prepared food items, such as popcorn, hot dogs, and nachos. In accordance with health regulations.
- Assisted other staff members during peak hours or busy events.
- Stored food safely in designated areas following proper food handling guidelines.
- Kept the concession area clean and sanitized at all times.
- Greeted customers and provided excellent customer service.
Education
Associate of Applied Science - Radiologic Technology
Rose State College
Oklahoma City, OKCertificate of Completion - Phlebotomy
Metro Tech
Oklahoma City, OK06.2022
High school diploma -
Harding Charter Preparatory High School
Oklahoma City, OK05.2019
Skills
- Cash Handling & Cashiering
- Food Service Operations
- Customer Service & Communications
- Shift Management & Team Coordination
- Phlebotomy & Venipuncture
- Problem-Solving
- Safety Procedures
- Team Leadership
- Multitasking and Organization
Certification
BLS Certification
References
- Luke Rossi, 405-519-3753
- Robert Agustin, 405-669-7791, robert.agustin@va.gov, robertagustin@yahoo.com
- Amekia Miller, 405-409-6343
Accomplishments
- Employee of the month 2023
Timeline
Optometric Technician
MyEyeDr
01.2024 - 08.2024
To-Go Specialist/Server
Cheddar's Scratch Kitchen
09.2023 - 01.2024
Site Manager
i9 Sports Corporation
08.2022 - Current
Lab Support Technician
VA Hospital
06.2022 - 08.2023
Shift Lead - Admin
Embry Health
02.2022 - 04.2022
Cashier
Sprouts Farmers Market
05.2020 - 03.2021
Team Member
Krispy Kreme
03.2019 - 07.2019
Concession Worker
Cinemark Tinseltown
05.2018 - 11.2018
Associate of Applied Science - Radiologic Technology
Rose State College
Certificate of Completion - Phlebotomy
Metro Tech
High school diploma -
Harding Charter Preparatory High School
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