MAKIESSE MBUNGA
Las Vegas,NV
Summary
Housekeeping supervisor with experience in room inspection, shift scheduling, staff training, and guest room readiness. Known for attention to detail, quality assurance, and fast complaint resolution. Housekeeping supervisor with experience in room inspection, staff training, and quality assurance. Skilled in team leadership, supply management, and guest complaint resolution, with a strong focus on cleanliness, safety, and room readiness.
Overview
4
4
Languages
4
4
years of professional experience
Work History
Manager
Sheraton Hotels
Dallas, Texas
01.2024 - 09.2026
- Helped housekeeping staff across guest rooms, corridors, and common areas.
- Reviewed rooms for cleanliness, supply levels, and service readiness.
- Gave daily cleaning tasks based on occupancy and shift needs.
- Trained new housekeepers on cleaning standards and safety practices.
- Led housekeeping staff across guest rooms, corridors, and common areas.
- Checked rooms for cleanliness, supplies, and service readiness.
- Set daily cleaning duties based on occupancy and shift needs.
- Handled guest service concerns with quick housekeeping follow-up.
- Completed regular inspections of guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities, and other common areas.
- Kept records of room assignments, special guest requests, and status of vacant and occupied rooms.
- Worked with other hotel departments to support smooth operations.
- Reviewed customer complaints about housekeeping services and took action to resolve them.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Prepared schedules, shift reports, and other business documents to support housekeeping needs.
- Facilitated training sessions to enhance team performance and service delivery.
- Developed training materials to improve staff knowledge and operational efficiency.
- Ensured exceptional guest satisfaction through personalized service and prompt resolutions.
Housekeeping Room Attendant
HILTON
Dallas, Texas
01.2023 - 01.2024
- Cleaned Sheraton guest rooms, bathrooms, and public areas to brand standards.
- Replaced linens, towels, and amenities in rooms following hotel procedures.
- Restocked housekeeping carts with supplies, chemicals, and guest room items.
- Reported maintenance issues and room damage to engineering and supervisors.
- Responded to guest requests for extra towels, pillows, and toiletries.
- Inspected rooms for cleanliness, order, and Sheraton presentation standards.
- Disposed of trash and soiled linens using safe housekeeping practices.
- Cleaned Sheraton guest rooms to brand standards and inspected room readiness.
- Changed linens, made beds, and refreshed bathrooms with fresh towels.
- Vacuumed carpets, dusted surfaces, and removed debris from guest areas.
Education
High School Diploma -
AIM MAINTENANCE
Irving, TX08-2023
High School Diploma -
Sam Houston State University
Houston, TX01-2022
Skills
- Housekeeping supervision
- Room inspection
- Shift scheduling
- Linen inventory
- Guest room readiness
- Staff training
- Hotel operations
- Supply management
- Complaint resolution
- Attention to detail
- Quality assurance
- Safety compliance
- Supply restocking
- Staff scheduling
Languages
English
Full Professional
Spanish
Limited
Portuguese
Native/ Bilingual
French
Limited
Timeline
Manager
Sheraton Hotels
01.2024 - 09.2026
Housekeeping Room Attendant
HILTON
01.2023 - 01.2024
High School Diploma -
AIM MAINTENANCE
High School Diploma -
Sam Houston State University