Makiley Roman
Franklin,TN
Summary
I am an accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Tin Cottage
09.2019 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with accurate ordering and efficient stock organization.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
Restaurant Hostess
Red Lobster Restaurant
04.2016 - 08.2019
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Associate of Science - General Studies
Columbia State Community College
Franklin, TN05.2023
High School Diploma -
Centennial High School
Franklin, TN05.2018
Skills
- Customer Relations
- Stock management
- Business Development
- Records Management
- Store Organization
- Team Building and Leadership
- POS Systems
- Inventory counting
- Customer experience
- Sales Strategies
Additional Information
My name is Makiley Roman, and I will be twenty four years old on April 3! I was born and raised in Franklin , TN. I am so grateful to live in such a wonderful community. I started working when I was sixteen years of age. I have learned many different skills and lessons throughout my years of working. I would describe myself as loyal, determined, hardworking, punctual, and personable. I am always willing to learn how to do new things, and take on more tasks. I am looking for new opportunities to build my experience, and would love to have that opportunity if able. I am a fast learner with good repetition, and I love to stay busy. One thing I feel fortunate for, is all of the connections and relationships I have built with customers over the years. I believe that I can do anything that I put my mind to, with a positive mindset.
Timeline
Assistant Store Manager
Tin Cottage
09.2019 - Current
Restaurant Hostess
Red Lobster Restaurant
04.2016 - 08.2019
Associate of Science - General Studies
Columbia State Community College
High School Diploma -
Centennial High School