Makinley Belangia
Sumter,SC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Crematory Operator
Bullock Funeral Home & Crematorium
01.2025 - Current
- Operated crematory equipment, ensuring adherence to safety and operational protocols.
- Monitored incineration processes to maintain compliance with environmental regulations.
- Prepared cremation chambers for use, optimizing workflow efficiency.
- Conducted routine maintenance on machinery, enhancing operational reliability.
- Collaborated with funeral home staff to coordinate cremation schedules and services.
- Assisted in training new operators on equipment usage and safety standards.
- Documented cremation records accurately, ensuring thoroughness and compliance with legal requirements.
- Maintained a safe work environment by adhering to strict safety protocols and guidelines during all tasks.
- Contributed to a positive workplace culture by actively participating in team meetings and providing constructive feedback on processes and procedures when needed.
Beauty Assistant/Assistant Manager
Palm Beach Tan
07.2024 - Current
- Assisted customers in selecting tanning products and services, enhancing overall client satisfaction.
- Managed inventory levels, ensuring product availability for customer needs and maintaining stock organization.
- Educated clients on safe tanning practices and skincare, fostering a knowledgeable customer base.
- Implemented new promotional strategies, contributing to increased service awareness among clients.
- Trained new staff on store procedures and product knowledge, promoting a cohesive team environment.
- Conducted regular quality checks on equipment, ensuring safety standards were consistently met for client use.
- Developed strong relationships with repeat customers, driving loyalty and encouraging word-of-mouth referrals.
- Improved store sales performance by effectively cross-selling and upselling beauty products.
- Assisted management in developing marketing materials designed to attract potential clientele through social media platforms.
Sales Associate
Scott Will Toyota
02.2024 - 12.2024
- Processed transactions accurately using point-of-sale systems, minimizing errors and improving efficiency.
- Conducted competitive analysis to inform merchandising strategies and improve sales performance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Collaborated with team members to achieve sales targets through effective communication and support.
Cashier/Marketing Associate
Simpson's Ace Hardware
04.2022 - 02.2024
- Processed customer transactions accurately using point-of-sale system.
- Assisted customers with product inquiries and inventory locating.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash drawer, ensuring accuracy in daily reconciliations.
- Collaborated with team members to restock shelves and manage inventory levels.
- Provided training support to new cashiers on operational processes and tools.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Implemented efficient checkout procedures to minimize wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Grace Homeschool Association
Florence, SC12-2023
Skills
- Grief support
- Health and safety
- Confidentiality handling
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Professional communication
- Self motivation
- Professionalism
- Quality control
- Customer service
- Problem-solving
- Time management
- Cremation processes
Timeline
Crematory Operator
Bullock Funeral Home & Crematorium
01.2025 - Current
Beauty Assistant/Assistant Manager
Palm Beach Tan
07.2024 - Current
Sales Associate
Scott Will Toyota
02.2024 - 12.2024
Cashier/Marketing Associate
Simpson's Ace Hardware
04.2022 - 02.2024
Grace Homeschool Association
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