Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Makinley Browder

San Marcos,Texas

Summary

Experienced professional focused on meeting or exceeding objectives seeking Bottle Service Waitress position. I love working in bottle service and know what I can bring to the table. I work hard and work really well with others and I am amazing with conflicts or difficulties with customers. I keep a warm inviting feeling to the customers and can easily make them feel comfortable and ready to spend money.

Overview

8
8
years of professional experience

Work History

Bottle Service Waitress

Concrete Cowboy ATX
Austin, TX
04.2022 - Current
  • Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
  • Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
  • Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
  • Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
  • Processed orders and facilitated customer payments using POS system.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Nanny

Care.com Inc
San Marcos, TX
01.2016 - 04.2022
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Played games, worked on puzzles and read books to young children.
  • Engaged with children on age-appropriate level.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Assisted children with homework assignments and special projects across different subjects.
  • Taught children everyday skills and language.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Promoted language development skills through reading and storytelling.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Pool Monitor

Crystal Falls Hoa
Leander, TX
04.2018 - 08.2018
  • Operated pool vacuum and vacuumed pool [Number] times daily.
  • Verified safety compliance and regulations in pool area by monitoring social distancing and communicating rules to visitors.
  • Inspected restrooms and locker rooms for cleanliness on [Timeframe] basis.
  • Handed out towels to each guest upon entry to pool area.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Oversaw sign-in logbooks to facilitate potential contact tracing.
  • Entered water immediately to pull struggling swimmers to safety.
  • Sampled pool water to check chemical levels prior to starting swimming instruction.

Assistant

Versitex Reo Construction
Liberty Hill, TX
03.2017 - 08.2017
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Managed and completed paperwork and overall office administration operations.
  • Attended to office operations and required paperwork.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Transferred and directed phone calls, guests and mail to correct staff members.

Waitress

Happy Wok
Liberty Hill, TX
01.2017 - 04.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Education

Bachelor of Science - Advertising

Texas State University
San Marcos, TX
12.2022

Skills

  • Bathroom Servicing
  • Special Requests and Substitutions
  • Able to Lift 30 Pounds
  • Age Verification
  • Conflict and Complaint Resolution
  • Warm and Friendly
  • Customer Service and Rapport
  • Billing and Payment Processing
  • Cool Under Pressure
  • High-Volume Dining
  • Customer Needs Assessments
  • Customer Preferences
  • Cash Register Operations

Timeline

Bottle Service Waitress

Concrete Cowboy ATX
04.2022 - Current

Pool Monitor

Crystal Falls Hoa
04.2018 - 08.2018

Assistant

Versitex Reo Construction
03.2017 - 08.2017

Waitress

Happy Wok
01.2017 - 04.2017

Nanny

Care.com Inc
01.2016 - 04.2022

Bachelor of Science - Advertising

Texas State University

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Makinley Browder