Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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MaKinley Ingram

The Colony,TX

Summary

Dynamic Community Manager with a proven track record at Avalon Bay Communities, enhancing resident retention and boosting net operating income by 15%. Skilled in budget management and staff training, I excel in fostering community engagement and leveraging software tools like Yardi to drive operational success.

Overview

7
7
years of professional experience

Work History

Community Manager

Avalon Bay Communities
The Colony , TX
01.2024 - Current
  • Manage a 300-unit Class B multifamily property with occupancy consistently above 95%.
  • Boosted net operating income by 15% through expense control and strategic rent increases.
  • Led successful renovations of 75 units, increasing average rents by $150/unit.
  • Implemented resident engagement programs, increasing lease renewals by 20%.
  • Supervise a team of 3 leasing agents.
  • Processing invoices/receiving goods

Sales and Service Supervisor

Avalon Bay Communities
Flower Mound, TX
09.2023 - 01.2024
  • Supported daily operations for a 425-unit community, focusing on leasing, resident retention, and rent collection.
  • Assisted in preparing budgets and monthly financial reports for ownership.
  • Coordinated maintenance schedules and ensured timely resolution of service requests.
  • Coordinated resident events to improve community engagement and satisfaction.
  • Coordinated resident move-ins and move-outs to ensure smooth transitions.
  • Supervised the leasing team to ensure high performance standards in resident relations, leasing goals, and service excellence.
  • Trained and mentored leasing consultants on sales techniques, Fair Housing compliance, and software systems (e.g., Yardi, SalesForce).
  • Assisted in managing online marketing platforms, social media listings, and promotional campaigns to attract prospective tenants.

Assistant Property Manager

Highmark Residential
Flower Mound, TX
01.2022 - 09.2023
  • Supported daily operations for a 425-unit community, focusing on leasing, resident retention, and rent collection.
  • Maintained delinquency rates below 1% through effective communication and follow-ups.
  • Assisted in preparing budgets and monthly financial reports for ownership.
  • Coordinated maintenance schedules and ensured timely resolution of service requests.

Leasing Specialist

Highmark Residential
Flower Mound, TX
10.2018 - 12.2022
  • Consistently ranked in the top 5% of leasing agents company-wide.
  • Conducted tours, processed applications, and closed leases for a 425-unit property.
  • Maintained occupancy above 95%.
  • Worked closely with maintenance and property management to enhance resident satisfaction.

Education

High School Diploma -

Lewisville High School
Lewisville
05-2016

Skills

  • Community engagement
  • Budget management
  • Resident retention
  • Financial reporting
  • Knowledgeable in Yardi, MRI, Knock, SalesForce, OPS, WorkDay, Real Page
  • Staff training
  • Market analysis
  • Vendor management

Accomplishments

  • Leasing Icon (1 Million in revenue)
  • Microsoft Word and PowerPoint certified
  • Associate Liaison (conducting onboarding for all associates)
  • Facilitating sales and customer service trainings

Timeline

Community Manager

Avalon Bay Communities
01.2024 - Current

Sales and Service Supervisor

Avalon Bay Communities
09.2023 - 01.2024

Assistant Property Manager

Highmark Residential
01.2022 - 09.2023

Leasing Specialist

Highmark Residential
10.2018 - 12.2022

High School Diploma -

Lewisville High School

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MaKinley Ingram