MaKinsey Richter
Humboldt,IA
Summary
Adept at fostering positive guest experiences, I leveraged my problem-solving and verbal communication skills at Humboldt Recreation Center to enhance customer satisfaction. Demonstrated flexibility and professionalism across roles, significantly improving team dynamics and operational efficiency without compromising service quality.
Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Humboldt Recreation Center
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Waitress
Amigos Bar and Grill
05.2024 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
Receptionist
Tanning Salon
02.2022 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
Education
High School Diploma -
Humboldt High School
Humboldt05-2024
Skills
- Problem-solving skills
- Scheduling
- Scheduling appointments
- Multitasking
- Reliability
- Dependability
- Customer Satisfaction
- Flexibility
- Verbal Communication
- Team building
- Professionalism
- Time management abilities
Timeline
Waitress
Amigos Bar and Grill
05.2024 - 08.2024
Front Desk Receptionist
Humboldt Recreation Center
08.2023 - Current
Receptionist
Tanning Salon
02.2022 - 07.2023
High School Diploma -
Humboldt High School
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