Makinson Thelot
Orlando ,FL
Summary
Well rounded sublingual business student, with extensive professionalism in administrative Assistant and business a good business man with high intelligences on how to bring customer. Professionally trained supervisor; retail experience; excellent customer and employee relation. [Career objective]
Overview
13
13
years of professional experience
Work History
SALES COORDINARTOR, SALES MANAGER
TJMAXX
BROOKLYN, NY
01.2014
- Reaching the targets and goals set for my area
- Establishing, maintaining and expanding customer base
- Suggested new products that increased earnings by 23%.
District Sales Manager
PRIMERICA KISSIMME FL
01.2015 - 01.2017
- Triple division sales for each sales associate
- Increased regional sales
- Expanded sales team from 50 to 100 representatives
- Implemented training course for new recruits – speeding profitability.
TEAM LEAD, MERCHANDISER LEAD
JCPENNEY
NEW YORK, NEW YORK
01.2010 - 01.2014
- Day-to-day planning, operation and problem-solving so that the team meets it required level of service or production
- I monitor the changing needs of the service, liaising with internal and external customers to Identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of external customer
- Expanded sales.
Area Supervisor
KOHL’S BROOKLYN
NEW YORK
01.2006 - 01.2010
- Very ambitious and able to take any responsibility
- Excellent communication and writing skills
- Excellent sales skills, promoting company rewards cards
- Responsible for various other duties as assigned
- Maintain a high-volume department in the untired company
- Developed Excellence in Sales training course.
Inbound Call Center Agent
Hilton Grand Vacations Club
Orlando, FL
04.2021 - Current
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Processed customer order, quote and return transactions and offered additional products and services.
- Resolved complaints to satisfy customers and encourage future transactions.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
Door Sales Representative
Charter Communications, Spectrum
Maitland, FL
06.2019 - 05.2021
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed documentation smoothly to finalize sales.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Used scripts or persuasive sales techniques to convince clients in purchasing Product or Service.
- Offered customers best-fit, beneficial solutions from available Type product line.
Education
B.A - Managements Science
A.B - Business Administration
Saint Francis College
2010
Skills
- Staff Management
- Performance Monitoring and Evaluation
- Sales Tracking
- Staff Training
- Team Leadership
- Problem Anticipation and Resolution
- Customer Service
- Sales Promotion
- Human Resources Oversight
- Management Training
- MS Office
- Recruiting and Hiring
- Money Handling
- Word Processing
- POS Terminal Operations
- Employee Assignments
- Corrective Actions
- Data Backups
Timeline
Inbound Call Center Agent
Hilton Grand Vacations Club
04.2021 - Current
Door Sales Representative
Charter Communications, Spectrum
06.2019 - 05.2021
District Sales Manager
PRIMERICA KISSIMME FL
01.2015 - 01.2017
SALES COORDINARTOR, SALES MANAGER
TJMAXX
01.2014
TEAM LEAD, MERCHANDISER LEAD
JCPENNEY
01.2010 - 01.2014
Area Supervisor
KOHL’S BROOKLYN
01.2006 - 01.2010
B.A - Managements Science
A.B - Business Administration
Saint Francis College
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