Makinze Spivey
Baytown
Summary
Accomplished Manager with a proven track record at Klub Fitness, enhancing customer satisfaction and employee productivity through effective leadership and strategic marketing. Skilled in operations management and team leadership, I significantly improved service delivery and project management, fostering strong relationships and driving business growth.
Overview
5
5
years of professional experience
Work History
Manager
Klub Fitness
04.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Increased web traffic through strategic social media marketing campaigns and targeted advertising initiatives.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
General Manager
3K Sports
04.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Onboarding Specialist
Thrive Skilled Pediatric Care
10.2022 - 01.2023
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Completed required criminal, credit, or drug tests for new hires.
Education
Business Administration
Louisiana Christian University
Pineville, LASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Documentation and reporting
- Relationship building
- Operations management
- Project management
- Project planning
- Customer relationship management (CRM)
- Shift scheduling
- Policy implementation
- Conflict resolution
- Schedule preparation
- Workforce management
- Marketing
- Employee onboarding
- Computer skills
- Multitasking
- MS office
- Schedule management
Timeline
Onboarding Specialist
Thrive Skilled Pediatric Care
10.2022 - 01.2023
Manager
Klub Fitness
04.2021 - Current
General Manager
3K Sports
04.2020 - Current
Business Administration
Louisiana Christian University