Makinzie Jackson
Louisville,KY
Summary
Driven by a results-focused approach, I leveraged my problem-solving abilities and expertise in care plan management at Baptist Health Hospital to enhance patient care and satisfaction. My adeptness in conflict mediation and organizational skills spurred team efficiency and operational improvements at UPS, achieving notable customer satisfaction levels.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Associate
Baptist Health Ho
04.2024 - Current
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Reduced patient anxiety through effective communication and active listening skills.
Supervisor of Operations
United Postal Service, UPS
Louisville Ky
04.2021 - 04.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
Team Leader
Penn Station Subs
Louisville, KY
01.2020 - 07.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
Biology -
Jefferson Community And Technical College
Louisville, KYLouisville Male Highscool
Louisville KySkills
Care Plan Management
Database coordination
Daily living support
Multitasking ability
Patient Care
Basic Life Support
Vital signs monitoring
First aid and safety
Direct Patient Care
Organizational Skills
HIPAA Compliance
Relationship Building
Documentation accuracy
Medical Terminology
Care Planning
Behavior redirection
Conflict Mediation
Adaptable
Problem-solving abilities
Attention to Detail
Time Management
Problem-Solving
Teamwork and Collaboration
Multitasking
Excellent Communication
Certification
CPR
Timeline
Patient Care Associate
Baptist Health Ho
04.2024 - Current
Supervisor of Operations
United Postal Service, UPS
04.2021 - 04.2024
Team Leader
Penn Station Subs
01.2020 - 07.2020
Biology -
Jefferson Community And Technical College
Louisville Male Highscool