Makinzie Nesloney
Anna,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Cashier/Food Handler
Panda Express
Anna, TX
11.2024 - 02.2025
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers promptly and responded to questions.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Helped with purchases and signed customers up for rewards program.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained work area and kept cash drawer organized.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Worked closely with front-end staff to assist customers.
- Issued receipts, refunds, credits or change due to customers.
Front Desk Receptionist
Destination Pet
McKinney, TX
07.2022 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Surpassed sales goals through implementation of successful marketing strategies.
- Developed positive relationships with customers through friendly interactions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Pet Hotel Associate
Petsmart
Mckinney, TX
07.2021 - 07.2022
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Ensured safety protocols were followed when handling animals.
- Walked and exercised dogs during owner absences.
- Taught animals sit, stay and other basic commands.
- Administered medications as instructed by veterinarians or owners.
- Provided detailed information to customers about the services offered at the pet hotel.
- Greeted customers and their pets warmly upon arrival.
- Played with dogs and cats to maintain socialization and reduce stress.
- Maintained clean and orderly play yards, kennels and cages.
- Monitored health and behaviors of all animals staying at the pet hotel.
- Communicated effectively with management regarding any issues that arose during shifts.
- Trained new employees on proper caretaking techniques for pets in a hotel setting.
- Followed precise feeding instructions and schedules for animals under care.
Education
High School Diploma -
Ashworth College
Norcross, GA03-2021
Skills
- Credit card processing
- Clear communication
- Cash handling expertise
- Customer service excellence
- Time management skills
- Attention to detail
- Multitasking and organization
- Problem-solving
- Data entry
- Friendly, positive attitude
Timeline
Cashier/Food Handler
Panda Express
11.2024 - 02.2025
Front Desk Receptionist
Destination Pet
07.2022 - 11.2024
Pet Hotel Associate
Petsmart
07.2021 - 07.2022
High School Diploma -
Ashworth College
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