Makinzy Wilson
Grand Blanc,MI
Summary
Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offers a keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
8
8
years of professional experience
Work History
Process Assistant
Amazon
11.2022 - Current
- Collaborated with a team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Created a sub-process to reduce defects, ultimately resulting in a 71% decrease.
- Conducted training and changed management processes to improve operations by creating a learning module.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Offered data-driven recommendations to align with company strategies and process improvement initiatives.
Fulfillment Associate
Amazon
11.2021 - 11.2022
- Selected and filled orders to fulfill customer requirements.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Demonstrated adaptability by cross-training into 6 different job functions within the fulfillment center.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Proactively identified opportunities for process improvements that led to increased warehouse productivity levels.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Store Manager
Dairy Queen Store
09.2019 - 02.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Crew Member
Dairy Queen
09.2016 - 05.2017
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Education
Psychology
Charles Stewart Mott Community College
Flint, MIHigh School Diploma -
Grand Blanc Community High School
Grand Blanc, MI05.2018
Skills
- Assignment Delegation
- Management Support
- Performance Monitoring
- Safety Management
- Workflow Management
- Trend Tracking
- Process Improvement
- Production Deadline Management
- Quality Assurance
- Conflict Resolution
- Multitasking Abilities
- Organizational Skills
Timeline
Process Assistant
Amazon
11.2022 - Current
Fulfillment Associate
Amazon
11.2021 - 11.2022
Store Manager
Dairy Queen Store
09.2019 - 02.2021
Crew Member
Dairy Queen
09.2016 - 05.2017
Psychology
Charles Stewart Mott Community College
High School Diploma -
Grand Blanc Community High School