Makisha Stanton
Clinton,MS
Summary
Proven leader with extensive experience in operations management and team leadership, notably in all Jobs. Excelled in enhancing customer satisfaction and streamlining store operations, achieving significant improvements in efficiency. Skilled in inventory management and customer service, adept at fostering positive relationships and driving team performance. Demonstrates exceptional problem-solving and organizational abilities, leading to increased productivity and goal achievement.
Overview
24
24
years of professional experience
Work History
Store Manager
Biglots
06.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Occasionally required to prepare for freight processing, stock shelves, or participate in other aspects of freight flow and merchandising process.
Sales Associate
Biglots
09.2015 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Administrative Manager
Conduent State Healthcare
07.2015 - 06.2020
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Supervised IT password reset and New hire process.
- Processed Payroll
Resident Apartment Manager
Park Wind Ambling Management
08.2012 - 07.2015
- Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Developed comprehensive preventative maintenance plans to extend the life of property assets and minimize unexpected repair costs.
- Coordinated emergency response efforts during incidents, minimizing damages and prioritizing tenant safety.
- Ensured compliance with all local, state, and federal regulations regarding housing standards and landlord-tenant laws, reducing potential legal liabilities.
- Managed vendor relations to ensure timely completion of projects without compromising on quality or budget constraints.
- Maintained a safe living environment for tenants through routine inspections and proactive repairs.
- Trained new staff members on company policies, procedures, and best practices to maintain consistent levels of service across the team.
Apartment Leasing Agent
Elton Park Ambling Managment
12.2010 - 08.2012
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Shoe Show
Sales Manager
06.2000 - 09.2010
- Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
- Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
- Enhanced customer satisfaction by maintaining professionalism and timely communication during pickups and deliveries.
- High quality customer service
- Train new employees
- Cash handling/deposits
Education
No Degree -
University of Southern Mississippi
Hattiesburg, MSHigh School Diploma -
Clinton High School
Clinton, MS05.1993
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Training and mentoring
- Friendly and Positive
- Outstanding communication skills
- Inventory Management
- Cash Management
- Shift Scheduling
- POS Systems
- Recruitment and hiring
- Goals and performance
- Operations Management
- Leadership Development
Timeline
Store Manager
Biglots
06.2020 - Current
Sales Associate
Biglots
09.2015 - 06.2020
Administrative Manager
Conduent State Healthcare
07.2015 - 06.2020
Resident Apartment Manager
Park Wind Ambling Management
08.2012 - 07.2015
Apartment Leasing Agent
Elton Park Ambling Managment
12.2010 - 08.2012
Shoe Show
Sales Manager
06.2000 - 09.2010
No Degree -
University of Southern Mississippi
High School Diploma -
Clinton High School