Dynamic and results-driven professional with a strong background in customer service and hospitality. Proven ability to enhance client satisfaction through efficient time management and quality assurance. Recognized for training staff and implementing strategies that improved workflow and service delivery in fast-paced environments.
Hi, I’m
Makiya Ballard
Titusville,FL
Summary
Overview
8
years of professional experience
Work History
Kays Tropical Cleaning LLC
Residential House Cleaner
08.2023 - Current
Job overview
- Performed detailed cleaning tasks in residential spaces, ensuring high standards of cleanliness and customer satisfaction.
- Utilized specialized cleaning tools and products to maintain and enhance property aesthetics.
- Organized and prioritized daily cleaning schedules to maximize efficiency and meet client expectations.
- Trained new team members on proper cleaning techniques and safety protocols, fostering a collaborative work environment.
- Implemented time-saving strategies that improved workflow and reduced overall cleaning time without compromising quality.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Organized tasks efficiently, enabling increased productivity during each work shift.
Millers Ale House Bar and Grill
Waitress
03.2018 - 09.2020
Job overview
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new staff on menu offerings and point-of-sale systems for optimal service efficiency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Orange Tech Orlando
GED
01-2019
University Overview
Skills
- Flexible scheduling
- Dependable and responsible
- Quality assurance
- Customer service
- Hospitality background
- Multitasking and organization
- Computer skills
- Critical thinking
- Organization and time management
- Attention to detail
Timeline
Residential House Cleaner
Kays Tropical Cleaning LLC
08.2023 - Current
Waitress
Millers Ale House Bar and Grill
03.2018 - 09.2020
Orange Tech
GED