Makiya Burns
Wyoming
Summary
Experienced in delivering exceptional customer service across diverse hospitality roles. Demonstrated ability in conflict resolution, reservation management, and daily operations. Proficient in creating a welcoming environment and effectively communicating with various stakeholders to meet their needs.
Overview
3
3
years of professional experience
Work History
Dorm Assistant
Ferris State University
Big Rapids
08.2025 - 05.2026
- Cultivated welcoming atmosphere in dormitory to enhance student comfort and community engagement.
- Coordinated daily operations of dormitory, streamlining check-in and check-out procedures for efficiency.
- Provided support during move-in and move-out processes.
- Responded to student inquiries about housing services and maintenance issues, ensuring timely and accurate information.
- Monitored building access systems to ensure only authorized individuals are allowed entry into the residence halls.
- Managed front desk operations and greeted visitors with professionalism.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Host
Chilis Resturant
Wyoming
11.2024 - 08.2025
- Greeted guests upon arrival and provided them with menus.
- Resolved customer complaints swiftly to ensure satisfaction.
- Mediated conflicts between customers to maintain a positive dining experience.
- Provided accurate wait times and managed waiting list to streamline guest seating process.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Took reservations over phone and in person.
- Bussed tables and organized front of house to enhance guest comfort and satisfaction.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Contributed to team efforts by accomplishing related tasks as needed.
Host
Russ' Restaurants
Wyoming
11.2023 - 10.2024
- Greeted guests upon arrival and provided them with menus.
- Anticipated customer needs to deliver exceptional service and enhance overall guest experience.
- Resolved customer conflicts to ensure satisfaction and a positive dining experience.
- Processed customer transactions and addressed payment issues to maintain service flow.
- Managed incoming calls during busy shifts.
- Handled and packed pick-up orders accurately in a fast-paced environment.
Store Associate
Panera Bread
Wyoming
04.2023 - 10.2023
- Resolved customer complaints promptly, ensuring customer satisfaction and retention.
- Addressed customer complaints in a professional manner.
- Operated cash register and processed customer payments accurately and efficiently.
- Processed drive-thru orders efficiently
- Prepping and making orders in a timely manner
- Recorded customer orders at front counter
- Maintained store cleanliness, contributing to a welcoming shopping environment.
Education
Bachelor of Science - Computer And Information Systems
Ferris State University
Big Rapids, MI05-2029
High School Diploma -
Godwin Heights Senior High School
Wyoming, MI05-2025
Skills
- Customer service
- Conflict resolution
- Crisis intervention
- Customer relationship management
- Resident engagement
- Reservation management
- Time management
- Task prioritization
- Team collaboration
- Adaptability under pressure
- Reliability
- Effective communication
Timeline
Dorm Assistant
Ferris State University
08.2025 - 05.2026
Host
Chilis Resturant
11.2024 - 08.2025
Host
Russ' Restaurants
11.2023 - 10.2024
Store Associate
Panera Bread
04.2023 - 10.2023
Bachelor of Science - Computer And Information Systems
Ferris State University
High School Diploma -
Godwin Heights Senior High School