Makiya Cousin
Mebane,NC
Summary
Results-driven professional with experience in management, customer service, food service, training, and warehouse operations. Expertise in financial handling, customer assistance, problem resolution, and efficient multitasking in dynamic settings. Strong communicator and leader, seeking remote roles in customer service, banking, or warehouse operations to leverage skills and contribute effectively.
Overview
8
8
years of professional experience
Work History
Machine Operator Packer
Jabil
Mebane, NC
08.2026 - Current
- Operated machinery and handled materials in production and warehouse environment.
- Adhered to workplace procedures and met operational standards.
- Maintained focus on tasks to ensure high-quality results.
- Contributed to daily operations by efficiently completing tasks in fast-paced work environment.
- Demonstrated safe handling practices for inventory, packing, and shipping tasks.
Trainer
Sports Endeavors
Mebane, Nc
05.2026 - 11.2026
- Assisted with training and supporting individuals.
- Communicated instructions and provided guidance.
- Demonstrated teamwork, patience, and organization.
- Helped maintain a productive and supportive environment.
Manager
Cookout Restaurant
Graham, North Carolina
01.2024 - 03.2026
- Managed Cook Out Restaurant drive-thru, front counter, and dining room operations.
- Supervised crew assignments during shifts and coordinated smooth restaurant workflow.
- Trained team members on Cook Out service standards and food preparation procedures.
- Monitored food safety, sanitation, and cleanliness across kitchen and service areas.
- Handled cash drawers, register balancing, and daily checkout procedures.
- Resolved customer concerns and supported friendly, fast service at Cook Out Restaurant.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Manager
Bojangels
Burlington, North Carolina
12.2022 - 03.2024
- Helped oversee daily restaurant operations.
- Provided quality customer service in a fast-paced environment.
- Assisted with employee coordination and teamwork.
- Handled customer concerns and worked to resolve problems.
- Maintained organization and efficiency during high-volume periods.
- Monitored food safety, sanitation, and cleanliness across kitchen and service areas.
Crew Member
McDonald's
Graham, North Carolina
12.2018 - 01.2021
- Delivered customer service by assisting customers with orders, ensuring satisfaction.
- Executed customer transactions and managed cash handling with accuracy.
- Collaborated with team members to streamline operations for improved service delivery.
- Developed communication and multitasking skills.
Education
Eastern Alamance High School
Mebane, NCSkills
- Machine operation
- Packing operations
- Warehouse management
- Production management
- Attention to Detail
- Cash Handling and Money Management
- Managing High-Volume Customer Traffic
- Working in Fast-Paced Environments
- Multitasking and Time Management
- Document management
- Teamwork and Leadership
- Training and Supporting Employees
- Problem-Solving and Conflict Resolution
- Clear communication
- Communication and Active Listening
- Time management
- Organization and Dependability
- Team coordination
- Problem solving
- Customer Service and Customer Relations
- Time management
Timeline
Machine Operator Packer
Jabil
08.2026 - Current
Trainer
Sports Endeavors
05.2026 - 11.2026
Manager
Cookout Restaurant
01.2024 - 03.2026
Manager
Bojangels
12.2022 - 03.2024
Crew Member
McDonald's
12.2018 - 01.2021
Eastern Alamance High School