Makiya Dorsey
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Holiday Inn Express Hotel
02.2023 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Answered hotel phones with professionalism and directed calls appropriately.
Food Service Worker
Raising Canes
03.2022 - 02.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Bachelor of Human Services - Human Services
Southern New Hampshire University
Hooksett, NH06.2027
High School Diploma -
Texas High School
Texarkana, TX05.2023
Skills
- Information Protection
- Guest Relations
- Documentation and Reporting
- Payment Processing
- Guest Accommodations
- Customer Service
Timeline
Guest Service Representative
Holiday Inn Express Hotel
02.2023 - Current
Food Service Worker
Raising Canes
03.2022 - 02.2023
Bachelor of Human Services - Human Services
Southern New Hampshire University
High School Diploma -
Texas High School