Makiya Frost
North Charleston,SC
Summary
Customer-Focused Service and Production Professional, dedicated to maintaining high customer satisfaction and contributing to company success. Skilled in addressing customer concerns, providing tailored solutions, and fostering strong, long-term relationships. Experienced in managing high-volume inbound calls, with proficiency in CRM systems. Leveraging active listening and multitasking abilities to exceed customer expectations.
Proficient Assembly Line Production Worker with extensive experience in the manufacturing industry, demonstrating a deep understanding of assembly line procedures, quality control standards, and workplace safety regulations. Strong organizational skills, teamwork, and adaptability to fast-paced environments have consistently contributed to increased efficiency and reduced waste through proactive process improvements. Committed to delivering high-quality results while meeting customer needs and operational goals.
Overview
5
5
years of professional experience
Work History
Assembly Line Production Worker
Cummins
Ladson, SC
08.2024 - Current
- Assemble turbochargers using specialized tools and equipment, ensuring all components are accurately installed in compliance with Cummins' engineering specifications.
- Certified in the safe operation of hand and power tools, adhering to strict safety protocols during the assembly process to ensure product and workplace safety.
- Utilized calibrated tools to conduct precise measurements and inspections, verifying that assembled turbos meet Cummins' quality standards and industry safety regulations.
Body Shop Technician
Volvo Cars
Ridgeville, South Carolina
04.2024 - 08.2024
- Followed strict safety protocols and adhered to Volvo's quality control guidelines, ensuring compliance with both internal and external safety regulations.
- Installed critical vehicle components with precision, ensuring all parts and panels were aligned according to Volvo's exact specifications.
- Ensured all installed components met safety and quality regulations, consistently maintaining Volvo's high-performance and reliability criteria.
- Used specialized tools to verify measurements and alignment, guaranteeing that bolts, fasteners, and structural elements were secured to meet manufacturer standards.
Customer Service Representative
Charleston AFB
North Charleston, SC
10.2023 - 03.2024
- Stand for the reliable link between military leadership and the community, addressing concerns and building positive relationships to boost readiness and morale.
- Improved customer satisfaction through innovative approaches and thorough training programs, ensuring consistent, high-quality service.
- Enhanced community engagement within the military setting by facilitating hands-on activities and ceremonies, fostering connections and support for both military personnel and their families.
Customer Service Representative
Bath & Body Works
North Charleston, SC
12.2020 - 11.2023
- Masterfully handled customers' inquiries and concerns, providing positive customer relations through prompt resolution and attentive communications.
- Informed customers on exclusive pricing incentives and comprehensive company offerings, driving sales and promoting brand loyalty.
- Contributed to the achievement of customer satisfaction by engaging in friendly, knowledgeable, and positive communication, enhancing customer loyalty.
Customer Service Cashier
Publix
North Charleston, SC
12.2019 - 07.2021
- Proactively engaged in all mandatory training sessions, demonstrating commitment to mastering job functions and staying on top of their industry regulations.
- Contributed valuable insights on customer experience trends, empowering management to drive impactful improvements.
- Leveraged extensive product knowledge to offer personalized guidance, empowering customers to make informed purchasing decisions.
- Excelled in cash handling and transaction management, ensuring seamless operations at the point of sale, and providing a positive customer experience.
Education
Bachelor of Business - Business Administration
Claflin University
Orangeburg, SC05-2025
High School Diploma -
Fort Dorchester High School
North Charleston, SC07-2021
Some College (No Degree) - Real Estate
Aceable
Remote Skills
- Safety Procedures
- Mechanical Aptitude
- Quality Control Analysis
- Hand-Eye Coordination
- Process Monitoring
- Reading Comprehension
- Product Assembly
- Equipment Operation
- Power and hand tools
- Repetitive Work
- Assembly and production
- Data Collection
- Data Entry
- Product Knowledge
- Order Fulfillment
- Microsoft Outlook
- Grammar
- Microsoft Excel
- Operations Analysis
Timeline
Assembly Line Production Worker
Cummins
08.2024 - Current
Body Shop Technician
Volvo Cars
04.2024 - 08.2024
Customer Service Representative
Charleston AFB
10.2023 - 03.2024
Customer Service Representative
Bath & Body Works
12.2020 - 11.2023
Customer Service Cashier
Publix
12.2019 - 07.2021
Bachelor of Business - Business Administration
Claflin University
High School Diploma -
Fort Dorchester High School
Some College (No Degree) - Real Estate
Aceable
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