Makiya Knuckles-Ivy
Cleveland,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Clerical Assistant
Cleveland Clinic Main Campus
09.2019 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Composed sensitive, confidential reports and documentation.
- Maintained records of material flow, compiling and organizing related data.
- Managed relational database to store information for reference, reporting, and analysis.
- Managed over 50 or more device scheduling tickets per day.
Sales Associate
Marshalls
03.2023 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
05.2023
Skills
- Reviewing Account Records
- Complex Data Interpretation
- Organizational Management
- Clerical Experience
- Serve Customer Needs
- Record Sorting and Filing
- Running Errands
- Data Recording
- Billing and Invoicing
- Relationship building
- Exceptional customer service
- Problem-solving skills
- Multi-tasking strength
- Stocking and replenishing
- Professional demeanor
Timeline
Sales Associate - Marshalls
03.2023 - 05.2023
Clerical Assistant - Cleveland Clinic Main Campus
09.2019 - Current
Saint Martin De Porres High School - High School Diploma,
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