Makiya Thompson
Montgomery,AL
Summary
Hardworking and strong individual with knowledge on computers. Respectful worker with customer service and production training. Talented quality inspector and material handler offering 1 year in plant based environments. Motivated to identify and cease all tasks for growth. Respectful and reliable team member with strong capabilities in Call center. Highly organized and punctual with team oriented mentality. Responsive and persuasive customer service agent with active listening skills and profound ability to understand and resolve customers need.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fraud Investigator
Conduent
09.2023 - 10.2024
- Handling escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered Multiple software systems for seamless navigation during calls.
- Enhanced customer satisfaction by effectively addressing and resolving inquiries in a timely manner.
BPO Customer Service Representative
Edfinancial Services
06.2023 - 09.2023
- Here I was helping assisting students and parents with the college applications such as financial aid
- Provided accurate and appropriate information in response to clients inquiries
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
Customer Service Representative
Sitel Group
02.2022 - 05.2023
- Here I worked for Bank of America I do things like answer the phone for clients that was calling in about updates on their debit cards, etc.
- I will help them figure out any issues they're having with their bank account like deposit holds, lost checks and fraud claims
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Customer Service Representative
TRC Staffing Convergent
08.2020 - 02.2022
- I was helping customers with their lights connection
- Disconnecting them also telling the client what their bill was and when it was due
- Provided accurate and appropriate information in response to bc customer inquiries.
- Achieved a customer satisfaction rating of 95% within six months, exceeding the corporate target
Quality Control Inspector / warehouse associate
HYUNDAI MOBIS
06.2020 - 08.2021
- At this job I was checking to make sure that everything works in the car as in the signal lights, radio & air conditioning plus more!
- I also was a material handler & working production as well for overtime I liked it a lot!
- I was also sorting away parts placing them in sections that they belong
Education
High school diploma -
The Bridge Academy
Selma, AL05.2020
Skills
- Telemarketing
- Assembly
- Customer service
- Sales Management
- Shuttle Driving
- Materials Handling
- Quality Control
- Driving
- Computer skills
- Writing skills
- Cash handling
- Microsoft Office
- Communication skills
- Banking
- Organizational skills
- Typing
- Microsoft Access
- HIPAA
- Microsoft Excel
- Microsoft Word
- Analysis skills
- Warehouse experience
- Heavy lifting
- Time management skills
- Service and Support
- Conflict resolution
- Work Ethic and Integrity
- Customer relations
Certification
Driver's License
Personal Information
Authorized To Work: US
Timeline
Fraud Investigator
Conduent
09.2023 - 10.2024
BPO Customer Service Representative
Edfinancial Services
06.2023 - 09.2023
Customer Service Representative
Sitel Group
02.2022 - 05.2023
Customer Service Representative
TRC Staffing Convergent
08.2020 - 02.2022
Quality Control Inspector / warehouse associate
HYUNDAI MOBIS
06.2020 - 08.2021
High school diploma -
The Bridge Academy
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