Makiyah Boone
Lawrenceville,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Site Director
KinderCare Learning Centers
03.2023 - Current
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Provided onsite training to help develop employee skills.
- Implemented best practices and safe operating procedures.
- Developed work schedules for team members to maximize shift coverage.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Engaged with parents and families to build positive relationships for children to thrive.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
Assistant Staffing Coordinator (Seasonal)
American Pool GA
06.2023 - 09.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Assistant Director
Primrose Schools
09.2022 - 02.2023
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Attended approved training and continuing education courses to maintain certifications.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and child records to comply with state requirements.
Lead Teacher
Sunbrook Academy
12.2021 - 07.2022
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Customer Service Representative
Elead CRM
11.2015 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Business Administration - Human Resources Management
University of West Georgia
Carrollton, GA05.2025
Skills
- Program Leadership
- Hiring and Recruitment
- Program Management
- Inventory Procurement
- Staff Management
- Site Safety
- Team Supervision
Zeta Phi Beta Sorority, Inc.
I joined The Opulent and Always On Point Omicron Nu Chapter of Zeta Phi Beta Sorority, Inc. in the Spring of 2021. Zeta is an organization whose principals are Scholarship, Service, Sisterhood and Finer Womanhood. Being apart of this Sisterhood as allotted me the space to give back to others! I have participated in St. Jude's Walk/Run, Numerous Soup Kitchens, Community Clean-ups and more!
Timeline
Assistant Staffing Coordinator (Seasonal)
American Pool GA
06.2023 - 09.2023
Site Director
KinderCare Learning Centers
03.2023 - Current
Assistant Director
Primrose Schools
09.2022 - 02.2023
Lead Teacher
Sunbrook Academy
12.2021 - 07.2022
Customer Service Representative
Elead CRM
11.2015 - 07.2016
Bachelor of Business Administration - Human Resources Management
University of West Georgia