Makiyah Johnson
Winter Garden
Summary
Experienced hospitality professional with 7 years of customer-facing experience. Demonstrated success in delivering exceptional service, managing cash transactions, and maintaining a clean and organized work environment. Proven leadership abilities as a team leader and administrative assistant. Proficient in Microsoft Office and highly skilled in food safety and handling.
Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Chefs de France
- Current
- Implemented and maintained POS system to streamline transactions and improve accuracy
- Adhered to strict food handling protocols to ensure the safety and quality of all meals
- Arranged table settings with attention to detail to create a welcoming and organized dining experience
- Provided exceptional customer service by anticipating and exceeding guest expectations
- Communicated effectively with team members to coordinate tasks and deliver seamless service
- Utilized upselling techniques to increase sales and enhance the overall dining experience
Bakery Team Leader
Chefs de France
03.2022 - 11.2023
- Demonstrated strong leadership skills by effectively delegating tasks and guiding team members towards shared goals
- Collaborated with cross-functional teams to achieve project milestones and deliver high-quality results
- Provided training and development opportunities for team members to enhance their skills and knowledge
- Delivered exceptional customer service by addressing inquiries and concerns in a timely and professional manner
- Utilized strong problem-solving skills to analyze complex issues and implement innovative solutions
Bakery Host
Chefs de France
11.2021 - 03.2022
- My responsibilities include taking orders, operating a point-of-sale system (POS register), cash handling, fulfilling orders, food preparation, bussing, general cleaning, stocking items and keeping inventory
- As well as interacting with guests every day by sharing information, answering questions and providing great guest service
Administrative Assistant
Eleos Family Services
05.2020 - 11.2021
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Provided administrative support during board meetings including preparing meeting agendas/materials, distributing minutes, and following up on action items
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
- Maintained confidentiality agreements with external partners/vendors to protect sensitive company information shared during negotiations or collaborations
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Prepared and edited correspondence, reports, presentations, and other documents as needed
Live-in Nanny/Babysitter
03.2020 - 11.2021
- Provided full-time live-in care for children, ensuring their safety, well-being, and development
- Managed the children's schedules and activities, coordinating appointments, school drop-offs/pick-ups, extracurricular activities, and playdates
- Created a nurturing environment by engaging in educational and recreational activities with the children such as reading books, arts and crafts projects, outdoor games
- Implemented discipline strategies in accordance with parents' guidelines to promote positive behavior
- Established open communication with parents to provide regular updates on children's progress and any concerns or issues that arose
- Ensured proper hygiene practices by teaching personal grooming habits to the children
- Maintained a clean and organized household by performing daily housekeeping duties including cleaning, laundry, and meal preparation
Cashier/Customer Service
Portillo’s
06.2018 - 08.2019
- Provided fast and friendly service to customers, ensuring a positive dining experience
- Efficiently took customer orders and accurately entered them into the POS system
- Prepared food items according to established recipes and portion sizes
- Maintained cleanliness of work area, including wiping down counters, tables, and equipment
- Managed cash transactions with accuracy and integrity, handling large volumes of cash daily
- Closely followed all safety and sanitation procedures to ensure food quality and prevent accidents or injuries
- Collaborated with team members to meet customer needs in a fast-paced environment
- Assisted in training new employees on company policies, procedures, and customer service standards
- Demonstrated strong knowledge of menu items, ingredients, allergens, and special dietary requirements
- Prioritized tasks effectively during busy periods while maintaining high-quality service
Cashier/Customer Service
T.J. Maxx
10.2017 - 03.2018
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Managed cash register drawer with precision, balancing daily sales and reconciling discrepancies
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
- Handled product returns and exchanges according to company policies while maintaining a friendly demeanor
- Collaborated with team members to achieve daily sales goals through upselling and cross-selling techniques
- Utilized point-of-sale (POS) system to process discounts, coupons, gift cards, and loyalty rewards for customers
Server
Godfather's Pizza
04.2015 - 04.2017
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
Education
High School Diploma -
Park Center Senior High School
Brooklyn Park, MN06.2019
Skills
- Quick-Service Operations
- Cash Management
- Guest Service Assistance
- Service Associate
- Proficient in Beverage Service
- Restaurant experience
- Organizational skills
- Serving Experience
- Proficient in Microsoft Outlook
- Dining Experience
- Guest Services
- Excel Proficiency
- Proficient in Microsoft Word
- Childcare Support
- Detail-Oriented Data Input
- Customer Engagement
- Food Safety Management
- Foundational Leadership Experience
- Customer Service
- Proficient in Microsoft Office
- Microsoft Powerpoint
- Administrative Experience
- Manual Handling Skills
- Merchandising
- Retail Sales
- Office Administration Expertise
- Food Service
- POS System Proficiency
- Dining Room Coordination
Certification
- First Aid Certification
- Food Handler Certification
Languages
French
Limited Working
Spanish
Elementary
Timeline
Bakery Team Leader
Chefs de France
03.2022 - 11.2023
Bakery Host
Chefs de France
11.2021 - 03.2022
Administrative Assistant
Eleos Family Services
05.2020 - 11.2021
Live-in Nanny/Babysitter
03.2020 - 11.2021
Cashier/Customer Service
Portillo’s
06.2018 - 08.2019
Cashier/Customer Service
T.J. Maxx
10.2017 - 03.2018
Server
Godfather's Pizza
04.2015 - 04.2017
Server
Chefs de France
- Current
High School Diploma -
Park Center Senior High School
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